Planet Ford Dallas Love Field

I appreciated the streamline movement of the processes here at Plant Ford. Dylan Duncan is thorough and not pushy, which I truly appreciate. He called me to tell me when the car he knew I would want arrived on site and I was able to purchase it that day. There are things that I think could be done a bit better, but overall, this was a slam dunk experience and I would gladly come back to buy again. Dylan and Pierre are top notch and set this dealership apart.

Dean took very good care of my service needs. Love his enthusiasm, you can tell he likes to please his customers...

I was kept informed of the progress on my car at all times. Thank you Jehu L.

Honest dealer with great intentions in both service and sales. They say the good, bad, and ugly upfront so that you can make an informed unbiased decision prior to any commitment.

Jeremy was awesome! I was very pleased with the following: Swiftness Honesty Expectations Thoroughness Thank you!

Did a nice job diagnosing the issues on my truck. Always get a car wash too!

They are nice and very friendly , they helped us. And a show out to Oscar for helping. Very nice staff members.

I've been buying cars from "Park Cities Ford" (Planet Ford Dallas now) for years. Wasn't planning on purchasing a new vehicle, but I did as the car I wanted...Bronco Sport with a sunroof was available and for the price I wanted to pay. Robert was great. He actively listened and wasn't pushy. He sealed the deal! I couldn't be happier. Been wanting this vehicle since my college days!

Exactly the buying experience I had hoped for - no B.S. no pressure, and fair treatment from a friendly staff.

Bought $93,000 truck, waited 9 months for delivery with minimal communication, took delivery from sales person that basically handed keys off with no additional discussion. Within 3 days had some intermittent sound cutting out on radio. This was dismissed as probably nothing wrong with truck. Five days after delivery had total failure of lights and all electrical screens and lights. Told "nothing we can do about that, unsafe to drive, take to neatest dealer". Almost 2 weeks later, no repair. After numerous conversations, told to take it up with Ford. Customer service rep there is trying to be helpful, said she had multiple complaints about Planet Ford. All of ads with Randal Reed awards displayed aren't doing me any good. If choose to business here, brush up on Texas Lemmon law.