Reviews
Everything was great except there were grease smudges on
Everything was great except there were grease smudges on the exterior of the drivers door. had the car washed there too but the smudges stayed. came off easy at home, mechanics/techs should where gloves when working on cars and make sure there are no smudges when done. I wouldn't care that much but, this the 2nd time it has happened. Last time, there were smudges on the exterior and interior.
Everything was great except there were grease smudges on
Everything was great except there were grease smudges on the exterior of the drivers door. had the car washed there too but the smudges stayed. came off easy at home, mechanics/techs should where gloves when working on cars and make sure there are no smudges when done. I wouldn't care that much but, this the 2nd time it has happened. Last time, there were smudges on the exterior and interior.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and for bringing this to our attention. We apologize for the smudges you found on your car after service. Your comments will be shared with our team to ensure we enhance our attention to detail. We look forward to providing you with a 5-star experience next time at Chevrolet of Wesley Chapel! Safe travels!
Top tier people representing sales and service make the
Top tier people representing sales and service make the difference. Jovanni in sales and Camilo in service
Top tier people representing sales and service make the
Top tier people representing sales and service make the difference. Jovanni in sales and Camilo in service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Garvin, we are honored to hear Jovanni and Camilo left such a positive impression! Thank you for choosing Chevrolet of Wesley Chapel and for sharing your feedback.
Great staff!
Great staff! They have taken care of me three times and I could not be happier
Great staff!
Great staff! They have taken care of me three times and I could not be happier
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your glowing review! We are grateful for your kind words and are thrilled to have had the opportunity to serve you.
Awesome Dealership with Sales and Managers who know what
Awesome Dealership with Sales and Managers who know what your looking for. Patient and helpful.
Awesome Dealership with Sales and Managers who know what
Awesome Dealership with Sales and Managers who know what your looking for. Patient and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great positive review! Come back again soon if there's anything we can assist you with.
Thanks for the great positive review! Come back again soon if there's anything we can assist you with.
Was actively trying to purchase a vehicle and had reached
Was actively trying to purchase a vehicle and had reached out a couple times over a couple of hours with no response and then the vehicle was sold to someone else in the meantime. Very frustrating as the agent knew I was very interested and trying to move things along.
Was actively trying to purchase a vehicle and had reached
Was actively trying to purchase a vehicle and had reached out a couple times over a couple of hours with no response and then the vehicle was sold to someone else in the meantime. Very frustrating as the agent knew I was very interested and trying to move things along.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Elise, I'm really sorry to hear about the lack of communication and the frustration it caused. This is not the level of service we aim for, and I understand how disappointing this must be. If you're open to discussing further or exploring other options, please get in touch with me. Thank you, Courtney Cohen - General Manager - courtneycohen@lithia.com
WORST DEALERSHIP OUT THERE!
WORST DEALERSHIP OUT THERE! DO NOT SHOP WITH THEM!!! they lied to me about a vehicle I purchased from them site unseen promising the vehicle was in QUOTE ( In Pristine condition ) when it arrived it had stone chips and scratches all over it looked like they tried to hide some of them with touch up paint, when confronted first they tried to blame it on the delivery driver then said it is what it is and the used car director swore at me twice on the phone and said they would not do a thing for me and threw hidden costs into the transaction VERY UNPROFESSIONAL AND IGNORANT!!!! STAY CLEAR OF THIS PLACE!!!! Courtney Cohen Won’t even take my calls or call me back! I have been trying to get a hold of him for over a week. THIS DEALERSHIP IS DEALING WITH MY ATTORNEYS AT THE MOMENT AND STILL LYING - STAY AWAY FROM THIS SHADY PLACE!!!!!!!
WORST DEALERSHIP OUT THERE!
WORST DEALERSHIP OUT THERE! DO NOT SHOP WITH THEM!!! they lied to me about a vehicle I purchased from them site unseen promising the vehicle was in QUOTE ( In Pristine condition ) when it arrived it had stone chips and scratches all over it looked like they tried to hide some of them with touch up paint, when confronted first they tried to blame it on the delivery driver then said it is what it is and the used car director swore at me twice on the phone and said they would not do a thing for me and threw hidden costs into the transaction VERY UNPROFESSIONAL AND IGNORANT!!!! STAY CLEAR OF THIS PLACE!!!! Courtney Cohen Won’t even take my calls or call me back! I have been trying to get a hold of him for over a week. THIS DEALERSHIP IS DEALING WITH MY ATTORNEYS AT THE MOMENT AND STILL LYING - STAY AWAY FROM THIS SHADY PLACE!!!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Pam, we understand your concerns and regret that you feel dissatisfied with your experience. Our team made every effort to be transparent throughout the process, including sending multiple detailed videos of the vehicle prior to your purchase. While this was a sight-unseen, out-of-state sale involving a third-party transport company of your choosing, we remained committed to helping however we could. We also took the extra step of offering a goodwill payment to help support you, despite the fact that this was a pre-owned vehicle sold at a pre-owned price. We're confident we’ve acted in good faith and have done all we can to resolve the situation fairly. We wish you luck moving forward.
WRONG! The Transport driver said that there was damage prior to pickup and we have a full a written and signed statement from the company and pictures from your location prior to pickup as well showing the damage. You keep lying and our attorneys are well aware! We are not going to let this go! Rest assure
Juwal, Travis and financing or seamless and didn’t harass
Juwal, Travis and financing or seamless and didn’t harass us to add add-ons because I told what my budget was upfront and when I needed the car to do and they found that car and they made it fit my budget and I’m talking about cash budget out the door cause I don’t do car payments They are lovely lovely people they’ve called to check on the car and me and my daughter because we need the car for the safety features because of our medical issues this dealership treats you as though you are family which is greatly appreciated in a really cruel world.
Juwal, Travis and financing or seamless and didn’t harass
Juwal, Travis and financing or seamless and didn’t harass us to add add-ons because I told what my budget was upfront and when I needed the car to do and they found that car and they made it fit my budget and I’m talking about cash budget out the door cause I don’t do car payments They are lovely lovely people they’ve called to check on the car and me and my daughter because we need the car for the safety features because of our medical issues this dealership treats you as though you are family which is greatly appreciated in a really cruel world.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Juwal, Travis and financing or seamless and didn’t harass
Juwal, Travis and financing or seamless and didn’t harass us to add add-ons because I told what my budget was upfront and when I needed the car to do and they found that car and they made it fit my budget and I’m talking about cash budget out the door cause I don’t do car payments They are lovely lovely people they’ve called to check on the car and me and my daughter because we need the car for the safety features because of our medical issues this dealership treats you as though you are family which is greatly appreciated in a really cruel world.
Juwal, Travis and financing or seamless and didn’t harass
Juwal, Travis and financing or seamless and didn’t harass us to add add-ons because I told what my budget was upfront and when I needed the car to do and they found that car and they made it fit my budget and I’m talking about cash budget out the door cause I don’t do car payments They are lovely lovely people they’ve called to check on the car and me and my daughter because we need the car for the safety features because of our medical issues this dealership treats you as though you are family which is greatly appreciated in a really cruel world.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're thankful to hear that Juwal, Travis, and the team at Chevrolet of Wesley Chapel provided such a supportive experience. It's wonderful they could accommodate your budget and needs without any pressure. Thank you for sharing this heartwarming feedback!
WORST DEALERSHIP OUT THERE!
WORST DEALERSHIP OUT THERE! DO NOT SHOP WITH THEM!!! they lied to me about a vehicle I purchased from them site unseen promising the vehicle was in QUOTE (In Pristine condition) when it arrived it had stone chips and scratches all over it looked like they tried to hide some of them with touch up paint, when confronted first they tried to blame it on the delivery driver then said it is what it is and the used car director swore at me twice on the phone and said they would not do a thing for me and threw hidden costs into the transaction VERY UNPROFESSIONAL AND IGNORANT!!! STAY CLEAR OF THIS PLACE
WORST DEALERSHIP OUT THERE!
WORST DEALERSHIP OUT THERE! DO NOT SHOP WITH THEM!!! they lied to me about a vehicle I purchased from them site unseen promising the vehicle was in QUOTE (In Pristine condition) when it arrived it had stone chips and scratches all over it looked like they tried to hide some of them with touch up paint, when confronted first they tried to blame it on the delivery driver then said it is what it is and the used car director swore at me twice on the phone and said they would not do a thing for me and threw hidden costs into the transaction VERY UNPROFESSIONAL AND IGNORANT!!! STAY CLEAR OF THIS PLACE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Nick, I'm truly sorry to hear about your experience and the condition of the vehicle upon arrival. This is not how we aim to conduct business, and I apologize for any frustration caused by our team's response. We take these matters seriously and would like an opportunity to address this with you directly. Please reach out when convenient so we can work towards a resolution together. Thank you, Courtney Cohen - General Manager - courtneycohen@lithia.com
Courtney Cohen Won’t even take my calls or call me back! I have been trying to get a hold of him for over a week THIS DEALERSHIP WILL HEAR FROM MY ATTORNEY ASAP!!!!!
No matter how many times you go back and forth the final
No matter how many times you go back and forth the final digital contract will be higher. They play the financial game very well and it cost us several thousand dollars. We thought the last offer was going to be the contract price for the vehicle price and the trade in value. They actually had us sign the last offer sheet which is where we dropped the ball. the digital signature icon on the e-pad may have been enlarged because we do not recall seeing the cost data on the right side. After signing they gave us a packet and we left in our new SUV. The next day we noticed a copy of the contract was not in the packet. It only became evident that we dropped the ball after they emailed us a copy. Ask for a hard copy BEFORE using the e-signature pad. BEWARE
No matter how many times you go back and forth the final
No matter how many times you go back and forth the final digital contract will be higher. They play the financial game very well and it cost us several thousand dollars. We thought the last offer was going to be the contract price for the vehicle price and the trade in value. They actually had us sign the last offer sheet which is where we dropped the ball. the digital signature icon on the e-pad may have been enlarged because we do not recall seeing the cost data on the right side. After signing they gave us a packet and we left in our new SUV. The next day we noticed a copy of the contract was not in the packet. It only became evident that we dropped the ball after they emailed us a copy. Ask for a hard copy BEFORE using the e-signature pad. BEWARE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase