Reviews
The service was slow and the tech was not completely
The service was slow and the tech was not completely communicating with us. We had to call the tech to get updates. The car ended up staying at this dealership for 1.5 weeks. My husband made calls himself to get the insurance to fix the problem, he even had to be the one email the insurance regarding the issue instead of the technician.
The service was slow and the tech was not completely
The service was slow and the tech was not completely communicating with us. We had to call the tech to get updates. The car ended up staying at this dealership for 1.5 weeks. My husband made calls himself to get the insurance to fix the problem, he even had to be the one email the insurance regarding the issue instead of the technician.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Gracie, thank you for taking the time to leave us feedback about your experience with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (310) 469-7171. We would appreciate the chance to turn your experience around.
Jonte did a great job taking care of me and my needs.
Jonte did a great job taking care of me and my needs. Everything was explained well, and he was friendly.
Jonte did a great job taking care of me and my needs.
Jonte did a great job taking care of me and my needs. Everything was explained well, and he was friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Steven, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Had appointment at 10AM for an oil change ,didn’t leave
Had appointment at 10AM for an oil change ,didn’t leave until 4:35PM ,horrible service ,
Had appointment at 10AM for an oil change ,didn’t leave
Had appointment at 10AM for an oil change ,didn’t leave until 4:35PM ,horrible service ,
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are disappointed to hear that your experience was not a positive one. If you are willing, please call our General Manager at (310) 469-7171 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Joel at the service center was so kind and helpful.
Joel at the service center was so kind and helpful. Made the process much easier on me and helped me arrange a loaner car.
Joel at the service center was so kind and helpful.
Joel at the service center was so kind and helpful. Made the process much easier on me and helped me arrange a loaner car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so helpful during your experience here at Jaguar South Bay. If you ever need help, just give us a call. Happy motoring!
Service Dept is too slow and is too backed up.
Service Dept is too slow and is too backed up. 7 months behind on 42,000 mole service. Price seems excessive, $2100 1st oil change was a 5 month wait. Nice people, but seems to be under staffed
Service Dept is too slow and is too backed up.
Service Dept is too slow and is too backed up. 7 months behind on 42,000 mole service. Price seems excessive, $2100 1st oil change was a 5 month wait. Nice people, but seems to be under staffed
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (310) 469-7171 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
joel always very helpful and keeps me informed, great
joel always very helpful and keeps me informed, great service, john talbot palos verdes estates
joel always very helpful and keeps me informed, great
joel always very helpful and keeps me informed, great service, john talbot palos verdes estates
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, we're happy you found our staff to be so supportive during your experience here at Jaguar South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!
Steven always takes care of mine and my wife’s vehicles
Steven always takes care of mine and my wife’s vehicles and is extremely easy to work with.
Steven always takes care of mine and my wife’s vehicles
Steven always takes care of mine and my wife’s vehicles and is extremely easy to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Evan is the best, he always takes good care of me and my
Evan is the best, he always takes good care of me and my truck. He’s very professional and shows great care for me as a customer and makes me feel valued.
Evan is the best, he always takes good care of me and my
Evan is the best, he always takes good care of me and my truck. He’s very professional and shows great care for me as a customer and makes me feel valued.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about Evan. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I have purchased two cars from Auto Nation and will
I have purchased two cars from Auto Nation and will likely purchase all my future cars from them.
I have purchased two cars from Auto Nation and will
I have purchased two cars from Auto Nation and will likely purchase all my future cars from them.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are so happy to read such a great review about Jaguar South Bay! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Evan is my advisor and does a great job helping to
Evan is my advisor and does a great job helping to navigate the nice to have verses have to have. He also does his best to help navigate the loaner car situation. Nate is also a great additional resource.
Evan is my advisor and does a great job helping to
Evan is my advisor and does a great job helping to navigate the nice to have verses have to have. He also does his best to help navigate the loaner car situation. Nate is also a great additional resource.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Christine, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!