Reviews
Write a reviewGood service
Service was completed as requested. Auto butler was good on the outside, but windows were very smeared on the inside. They will need to be recleaned.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
New Escalade Purchase
My experience was great. Bill Campana was willing to answer all my questions and did a great orientation to my new Escalade. Though I have owned 5 Escalades, this one is the most technologically advanced. Bill 's help was invaluable!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. Thanks again for the positive feedback!
good service
work done on time. no way to tell for sure if my tires were rotated. i dont think they were! only way to know is to watch work being done....
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Dealership
The salesman was very helpful in helping us find the car we wanted.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service!
Everyone very nice! I had my oil changed, was there for 1 hour!. Not bad!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Lori! Thanks again for your positive review and recommendation of our dealership!
Asst VP - Real Esate, Sheetz, Inc.
Professional, knowledgable, friendly, and condiderate of customers time
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you enjoyed working with our staff, Steven. If you need more help, our team is available to talk -- safe travels!
Software upgrade to my ATS
My ATS was completed correctly and on time. I have purchased my last four vehicles at Smail and will continue to do so because of their service dept.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words!
Mr Leroy Ferri
Very easy no pressure sale experience. Good people
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kind, efficient and professional all the time.
I was very impressed at how kind and efficient the personnel are at Smails all the time. I was very pleased at how quickly they took care of me and they even washed my Terrain. Thank you for your professionalism.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words!
Service
I was going on vacation and needed the oil changed and tires rotated. The service department got me in in a very timely manor.They are very good at accommodating their customers. It makes a person feel that they matter.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase