Trapp Chevrolet

Katie McCoy was excellent And she worked hard to earn my business

I was somewhat disappointed when I went to trapp. My sale rep met me at the door and asked what I was looking for. I had already notice the 2005 escalade on their site so in told hi that's the car I wanted. I pick trapp to buy my car from since my wife, my uncle Henry, one of my best friends and my dad all brought cars from them. However my experience wasn't the same I went in knowing my credit score, (provide by a service I paid or) and pre approve by two lenders. So image how shook I was when the dealer told my more score and placed I at 20 points lower then what two three other agencies had place it. To top that he left me in his office for a hour while he ran my credit through the banks without out coming check back on me. The lenders who pre approve me required a down payment of 2100. Which I put up 500 cash and a trade it. Again to my surprise the dealer said he would only give me a 1000 for my car and that the banks wanted me to put down 5,000 for the car I picked out. He then proceeded to tell me that my credit wasn't that great but there was a guy who works on special loans like mines and he would give me a call in the morning. That call never came in fact I had to contact them on three occasions before I received a call 3 or 4 days later. T top it off the dealer said I'm sitting here now with your loan and we can't do anything with out a lager downpayment. I tried to explain that I would be willing to put the down payment down when I get my taxes only to be told in a nasty voice I hope the car still her by than. Now I know dealers can't waste their time on every person wanting a car but don't have t b e resources. But my resources was on its way and I already e day had several banks ready to lend me a loan. My experience was totally different at another dealership in the same town. First off the dealer never left me alone , He reported back to me every step of the process second they offered me 1800 for my trade in. The down side was they didn't have a big enough car on their lot to fit my price range. The dealer bent over backwards for me and when he learn about my taxes he told me to keep checking back with them until they get the car I want. So now I'm closer to getting my taxes and face with a choice go to the place where family and friends brought and where the car I wanted was or buy another car on the other lot. I have to make up my min within three weeks.

I had the oil changed and the young man greeted me, asked if we had the plan, then let me go to the waiting area. The coffee maker is awesome, and in 15 min my car was ready. It doesn't get any better than that!

We were looking for a used suv/minivan. And It was through a good friend we got in touch with Al Boudreaux at Trapp. He treated us as family and gave us good info on the available vehicles and even let us show the one we liked to our mechanic and with this great customer satisfaction and the vehicle...we did not hesitate...We got the vehicle and we are loving it!!! Gave a better rate than our bank! Added to the additional discount, they filled the gas tank full! For our next one Trapp will be our first choice!!! People don't grow big in one day it takes quality combined with customer satisfaction!!! Good Luck with shopping cars.

Had a good time spending Black Friday at trapp. Staff excellent, much help, and very nice!

Great service very please with dealer I'll cone back

This is my 3rd purchase and it is always a pleasure. I live out of town now but I still come back home for the great service.

My experience here was a good and positive experience for my first purchase of a new vehicle.

Everything & everyone involved with the purchase of a 2012 Camaro was great.

Never a problem or hassle at Trapp. The free coffee is also a plus.