Reviews
You must be kidding?
You must be kidding? In 2020 I had you replace the transmission in my Silverado. In 2022 it failed and you AGAIN replaced the transmission. In late 2023 my husband died. In mid 2025 the transmission failed yet AGAIN. all of this while the vehicle has been driven less than 5,000 miles. I am now told you only cover the original warranty from 2020? I am then told if I purchase a new car that will resolve the problem? I have paid for a rental car at my own expense because your dealership can't get this issue resolved. I chose this pick-up and it was in excellent shape UNTIL your dealership started working on it. I can't express in polite terms my anger and frustration with your treatment of me and my vehicle.
You must be kidding?
You must be kidding? In 2020 I had you replace the transmission in my Silverado. In 2022 it failed and you AGAIN replaced the transmission. In late 2023 my husband died. In mid 2025 the transmission failed yet AGAIN. all of this while the vehicle has been driven less than 5,000 miles. I am now told you only cover the original warranty from 2020? I am then told if I purchase a new car that will resolve the problem? I have paid for a rental car at my own expense because your dealership can't get this issue resolved. I chose this pick-up and it was in excellent shape UNTIL your dealership started working on it. I can't express in polite terms my anger and frustration with your treatment of me and my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
It would have been better if the truck hadn't been
It would have been better if the truck hadn't been infested with rodents and then been charged for their removal from the air vents..
It would have been better if the truck hadn't been
It would have been better if the truck hadn't been infested with rodents and then been charged for their removal from the air vents..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
My repairs were electronic and not mechanical.
My repairs were electronic and not mechanical. The repairs were done satisfactorily. The time frame needed for them wasn't communicated very well but after I voiced my concerns about communicating more often with me, my experience improved greatly.
My repairs were electronic and not mechanical.
My repairs were electronic and not mechanical. The repairs were done satisfactorily. The time frame needed for them wasn't communicated very well but after I voiced my concerns about communicating more often with me, my experience improved greatly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Buyer beware!
Buyer beware!! Never will I buy a vehicle in WY again, especially from Tyrrell's. I am so disappointed. So misleading!! Must be under new management or ownership they screwed me royal! BBB should hear about this place! God, I wish I would have read the reviews first!!
Buyer beware!
Buyer beware!! Never will I buy a vehicle in WY again, especially from Tyrrell's. I am so disappointed. So misleading!! Must be under new management or ownership they screwed me royal! BBB should hear about this place! God, I wish I would have read the reviews first!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Customer service was exceptional.
Customer service was exceptional. Rep was friendly and patient even though it was an incredibly busy Monday morning. Service was completed quickly and professionally, as always!
Customer service was exceptional.
Customer service was exceptional. Rep was friendly and patient even though it was an incredibly busy Monday morning. Service was completed quickly and professionally, as always!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellence in Service
This dealership is 100% the best place to go for repairs. Sean and Damion were excellent and very helpful.
Excellence in Service
This dealership is 100% the best place to go for repairs. Sean and Damion were excellent and very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jackie, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Take my vehicles there for great service reps and great
Take my vehicles there for great service reps and great service Employees who stand behind their work
Take my vehicles there for great service reps and great
Take my vehicles there for great service reps and great service Employees who stand behind their work
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent sales staff
Excellent sales staff.. Katelynn Budzinak went over and beyond to make my car buying experience quick an easy. She was knowledgeable and a pleasure to work with. Thank you Katelynn the Tyrrell family is lucky to have you.
Excellent sales staff
Excellent sales staff.. Katelynn Budzinak went over and beyond to make my car buying experience quick an easy. She was knowledgeable and a pleasure to work with. Thank you Katelynn the Tyrrell family is lucky to have you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Debbie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was happy with everything except the surprise dealer
I was happy with everything except the surprise dealer mark up and non - negotiation about trade in value. Bob Perry in finance helped resolve the bottom line. When you have been on a long waiting list and your turn comes up they know you are grateful to get the vehicle. I am pleased to have my dealer in town. The last purchase was from a dealer 600 miles away from which I have heard absolutely nothing since I drove off the lot a year ago.
I was happy with everything except the surprise dealer
I was happy with everything except the surprise dealer mark up and non - negotiation about trade in value. Bob Perry in finance helped resolve the bottom line. When you have been on a long waiting list and your turn comes up they know you are grateful to get the vehicle. I am pleased to have my dealer in town. The last purchase was from a dealer 600 miles away from which I have heard absolutely nothing since I drove off the lot a year ago.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Excellence
Excellent service and wonderful people, I have never had an issue with this dealership! They always do the right thing
Excellence
Excellent service and wonderful people, I have never had an issue with this dealership! They always do the right thing
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jackie, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!