Kia of New Bern

Friendly greetings. Good review of needs. Estimate of time to accomplish accurate. Very nice waiting area. Cleaned the interior and exterior of car. Great service dept.

I had a low pressure issue with my front tire and took it there to be evaluated. They were immediate, courteous and sadly found a screw in the side of my tire. They did not haver the tire in stock and could not get it for awhile so they allowed me to find a source for the tire in stock and sent me on my way, with no charge for the evaluation. Now that is Customer Service and Class.

I had an appointment to get three tires replaced and balanced. The dealer service staff is far above any that I have experience in North Carolina. You get a call the day before your appointment to make sure everything is fine. When you pull up, service staff meets you at your vehicle, go over what you need, and time your vehicle will be ready. You can communicate by text or phone with your service advisor during the time your vehicle is in service. I received my vehicle in excellent shape on time, the price was beyond fair, and I did not have to bring it back for shabby maintenance.. KIA New Bern has a great team for others to emulate.

Just purchased 2021 CX-5 and found the buying experience to be painless and fair. Justin Dean did a great job, worked hard and delivered what we wanted. His manager, Rory also was exceptional to work with.

Very professional and helpful! I would recommend this dealership for new or used car purchase and service! They are friendly and the waiting area is great!

Paul Stokes is an excellent salesperson. He knows his product and is very good at matching his customer’s needs with the best deal. We are delighted with the service we received and our new Kia. We highly recommend Paul and Kia of New Bern.

I came in with my daughter who was seeking to purchase a vehicle she had seen online. We were introduced to a salesman Isaac. He demonstrated passion for his job. He had patience, knowledge of all questions asked. He went far and beyond to help us. He not only helped us with finding my daughter her first car. I was able to trade in my former vehicle for a new one as well. Everything went smoothly. He has a future in great salesmanship. Anyone interested in a vehicle? Isaac is the GoTo person.

James Wiggs did a phenomenal and very professional job in helping me find the right car, and in showing me how to understand everything about the car. James went the extra mile in not only answering my questions but even giving me suggestions in dealing with the safety features, etc. He set up everything in the car so I was ready to go. He even offered to meet with me again, once to install the apple phone device (I didn't have my pw with me), and another time to answer any questions about the car that I might have later. He also suggested I call him any time I have questions about the car. The manager and finance men were excellent too, and quickly and competently completed all of the paperwork. It was by far the best experience I have ever had buying a car! And the car is great too - I love all of the safety features and the way it drives.

We received both a phone and text notification about a recall PRIOR to receiving notification from KIA. The recall was scheduled and completed very timely.

Great experience and would highly recommend Mazda of New Bern to my friends and family! The entire process was hassle free and very professional! We drove our last Mazda for 15 years!