Hiley Hyundai of Fort Worth

Simply put, Hiley Hyundai of Forth Worth had the right car at the right price for a car for my son. Good enough deal to fly from New York State to Fort Worth Texas to get it. But that is a small part of the story. Dealt with Rodney, he made the transaction as simple as possible. He picked me up at the airport, flight was delayed 2 hours, he checked on my flight and called me to confirm delay before I could even call him. Drove to dealership, car was as EXACTLY as described. Signed paperwork and was on my way. He checked on us 3 times as we drove back to New York to make sure our journey was going as planned. Car performed flawlessly, temp outside was 100+ degrees, no issues. I have purchased cars out-of-state 7 times or more, have dealt with some honest folks all over the country. Rodney was the best. My son loves the car. Next time I need a car, I will look here first and give Rodney a call.

I was hesitant to purchase a car and didn’t have any experience buying a used car. We ended up at Hiley Hyundai just because we passed it on the way to another dealership. It’s a hidden gem that has recently changed ownership - Even though there wasn’t the huge selection at other dealerships, they had some great cars at very competitive prices. We shopped all day but liked the cars and customer service best at Hiley. Rodney was extremely helpful throughout the entire process, very patient and did not pressure us at all. He was fantastic following up, even after the purchase. He definitely went out of his way to make sure everything was taken care of. Manny, the manager, was very nice and made it easy to feel like we were getting the deal we wanted. There wasn’t extensive back and forth, but instead he made it a quick process. Chapa in finance also helped make sure we completely understood the warranty and didn’t pressure to buy any extras. I would absolutely purchase another car here without Rodney, and I know my family will contact him first for their next purchase.

I brought my car in for an Airbag light being on. I tried to explain that my car is under the extended warranty and that I would have to pay $140 upfront. Which I didn't have to when the issue is covered. I asked them if they would unplug my battery to see if the light would go off, they told me to do it myself. Very rude and very unprofessional! BTW, I took my car to a dealer closer to my house and EVERYTHING was covered under the warranty like I tried to tell the service guys.

First of all. The other reviews can't be correct. Hiley just bought this dealership in April 2018 so any reviews prior to then are bogus! Worst customer service experience I have had in a long time. They told me my Azera was due for the 15,000 mile service. It was over $200 which seemed like a lot so I checked my manual and discovered the 4 wheel alignment they performed was not recommended. Also they had me on the severe service schedule and they put the wrong weight oil in the car. I wrote them the next day but it took several weeks and several emails for me to get a call (I asked for an email). I was told Texas was a "severe service state" because temps got above 80 degrees and/or lower than 40 degrees. They also told me a four wheel alignment was needed every year or 15,000 miles and told me the oil weight was fine even though the receipt says it is wrong. So I contacted Hyundai Motor America and inquired about what I was told. Hyundai responded quickly on a holiday weekend no less and told me the car should not need a 4 wheel alignment unless there was uneven tire wear or the steering wheel was pulling one way or the other. They also sent me the requirements for using the severe service schedule which was not what I was told. I wrote two more emails, one to the dealership and one directly to John Harrelson, who had called me, telling them of my communication with Hyundai. Still no response. I am on my 8th Hyundai and I bought my Azera from Hiley in Burleson. I was happy Hiley moved so close to where I live but I don't think they care, they just want me to go away.

I spent hours of computer research trying to locate a dealerships to feel comfortable with. So I set off on April 25, 2018 to a couple dealerships. These dealerships were very kind and welcoming, but unfortunately, I could not come to a purchase agreement. 2012 I purchase a new Hyundai Elantra from Manuel Hyundai, therefore, I decided to go by that deslership, which is now HILEY HYUNDAI. I was met in the parking lot by Derron Jones, sales represtitive for Hiley. Derron Jones was absolutely professional, kind and most of all a good listener. I decided to purchase my Hyundai Kona Ultimate from Derron, feeling confident with Derron’s professionlism. Derron Jones went beyond and the extra mile for me. I appreciate him deeply. In addition; everyone at Hiley’s I came into contact, treated me as a preferred customer. Everyone was black -n- white, I did not question their word. According to my impression Hiley Hyundai should be your next dealership to visit, I guarantee you will probably purchase a new or used vehicle from them...Bar-Non !!!

It was a great experience. I got the car I really wanted, in the color I wanted. I can’t thank the staff enough for how much they helped me.

I have been purchasing vehicles from the Frank Kent family since 1992. Always very professional in the way I was treated. Thank You Tim for going the extra mile.

Corey was absolutely wonderful! Very professional! Courteous, and was right there as soon as we got out of the car! I would recommend him to be asked for if a friend was looking for a car!

Always meets my expectations. Everyone worked diligently so that we would not be there all day. Very professional and direct. Was able to walk out with more than what I expected to get.

BEST CAR PURCHASE EVER. NO HASSLE ON PRICE AND TRADE. GREAT STAFF. ESPECIALLY THE FINANCE MANAGER, GREAT PRODUCTS AND TOOK VERY LITTLE TIME. THANKS FK HYUNDAI