Wolfchase Hyundai

Do not take your car here to get service. I dropped my car off on 7/8 and they said 24- 72 hours to diagnose. They did not start my car up until 7/19 and did not give me a loaner because they did not have any. I was carless until they called me on 7/22 to tell me they could not find the issue with my car but my check engine light was on when I dropped it off.

I purchased a used BMW from this dealer. Want to thank Alex Franks for his help with this process. He was wonderful, knowledgeable and I would recommend him to anyone who is out there looking for a new or used auto. Pat ortagus

Told me car was certified yet rats where living in engine. I have to xxxx out 6k to fix car. It has been in shop for 3 months now. Do not buy for these ppl they are all xxx.

Horrible sales experience. They stood me up for an hour just to say that their website inventory for that vehicle is not up to date and sold it already. The salesman, Joe Wilder, asked me if I'm willing to see the numbers for available similar vehicle. When I was ok with that, he went back, took almost an hour just to get the MSRP, and trade-in numbers from another location. By this time, my patience really ran out. I checked in on 03/14 at 11:30 AM. and left around 1:45 PM. (More than 2 hrs) without looking or riding one. Edit after owner's response: To be precise on what your team told you. I have requested a $2000 off over add-ins and a $4000 over on the 2023 model trade-in value. They gave me a $25000 trade-in value for 23 santa Fe Hybrid sel, and I requested $29000. My frustration here is that your team did take hours to give me a quote and show less interest when I started negotiating. Second Edit after the call from Sales Manager - Josh Milzarek: He asked for feedback, and I politely talked to him on the phone with my sales experience. Initially, he started with saying they had shown me the vehicle, which I requested. No, they did not. I have a conversation with the customer service that I would only visit the facility if they have one in the current lot. Then, He mentions now that he added a transportation fee of $1500 to $2000 for getting another vehicle from another location. Also found out to be, he admits that he insited Joe Wilder to skip on me straight away just because I negotiated $6000. I have no clue what's the whole point of calling me and asking for feedback here. I would suggest that whoever buy their vehicle at this dealership should please check all the markup numbers beyond MSRP.

Wolfchase Hyundai made a number of mistakes writing my lease in July of 2023 such that Hyundai refused to accept it. It took a month of calls to Hyundai and Wolfchase to get an updated lease printed (two, actually -- Hyundai accepted the third version ). Wolfchase was (eventually) pretty eager to get things fixed because Hyundai hadn't paid them for the car yet. By the time Wolfchase gets the title application to the tax office, it's two months overude. They've also miscalculated the tax, meaning I overpaid Wolfchase. I contacted them to ask for my money back and for them to pay the tax penalty resulting from their delays, but now that Hyundai has paid them, suddenly they don't respond. In their defense, I am an out of state customer and they don't often write leases for us. In my defense, I brought this up prior to doing business with them, but they evidently belong to the 'say whatever it takes to get the customer into the store' school and so their assurances that they knew what they were doing resulted in months of delays and hundreds of dollars between penalties and overpayments, neither of which they've assumed any responsibility for. Hyundai makes some great cars. Maybe one day their dealerships will catch up.

Good dealership and sales personnel, but finance is terrible! Finance elsewhere strongly recommend! Good selection of cars.

They did an excellent job I was very satisfied The sales person was over the top with customer service

I knew exactly what I wanted…the 2021 Hyundai Sonata SEL Plus…Aaliyah Brown was very helpful and made sure I was happy with my choice..love all the features and have received many compliments… the minor concerns I had were quickly resolved by Hayden Moore … I live out of state but the trip to Wolfchase Hyundai was worth the ride…Sheron Elliott(Greenwood MS)

Just rec'd email from dealership that said since it was not in writing that they owe me another key fob for the 2020 Telluride I bought there, I would not be receiving it. So when the sales person tells you he will get one for you, as you are buying the car don't believe it. Also here is additional COMPLAINTS: charged me for detailing the car, it had pine sap all over, black scuff mark on the inside. Took me 3 weeks of calling, emailing to Sales Mgr. Tony Innaco. I got $300 even though the dealership charged me more. Sales rep Brandon Evan would not return my calls...AFTER the sale when I started having problems. The car had a plugged tire in the back passenger side, they refused to acknowledge. Finally they charged me approx. $2,400 (and left the bill in the glove compartment) for a tire repair (well it wasn't for the plugged tired. I had given a review to the sales rep. Brandon Evans right after the sale, was a great review (if I only knew!) Asked them to take it down twice, they said it would take a month. I feel I was taken for a ride on this car, disrespected and ignored ! ! ! I WILL NEVER RECOMMEND THEM, horrible treatment.

Russell Matthews is an excellent salesman and helped immensely to make my buying experience excellent! He has great attention to detail and follow-through. Many thanks to Russell and Wolfchase Hyundai for an excellent car buying experience! When I had a hitch in the sales tax charged for my home state, Russell kept on the task until it was sorted out, even several months later. Thank you, Russell!