Reviews
Write a reviewNo hassle new car experience
I really appreciated the quick no hassle buying experience. Kristina Young went above and beyond and was fantastic to deal with. Thank you for the great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your feedback, Jim. We will be sure to let Kristina know you appreciated her help in making the buying experience a pleasant one for you. Come see us again soon!
Thank you!
Thank you to Kristina Young our terrific sales representative who helped us with our recent Land Rover purchase. Great service -extremely professional and efficient. We love the car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congrats on your new car! We're thrilled you enjoyed your experience with us! We strive for exceptional customer service and are so happy to hear that's what you received. Enjoy your new vehicle!
fantastic client service and professional team
I live in Fairfield, and had a horrible experience with the dealer there. I went to Darien, and was so impressed with Kristina Young and the team there that I purchased my car there. Thank you Kristina for a fantastic experience, and thank you LRD for incredible service! Best, Rhonda E.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the amazing review, Rhonda. We will be sure to thank Kristina and the rest of our team for giving you an impressive car-buying experience. Let us know if there is anything else we can help you with. We look forward to your next visit.
Great New Car Experience!
Second time buying a car from Elise Brown at Land Rover Darien. Great Experience, was in and out in less than 2 hours from start to finish.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review, Sharon. We will be sure to thank Elise for making your second car-buying experience quick and efficient. Let us know if there is anything else we can help you with. We look forward to your next visit.
Very Poor Service
Wanted information on a car they had for sale. After 3 tries eventually got confirmation the car was avaliable. Asked for a trade in offer and more information on the car but got no response. Then I get an email asking if I was happy with the service I received. I replied and said no and asked them to call me. No response. Then got another email asking if i am still interested. I replied yes, got no response. Eventually I got another automatic email from the dealership asking if I enjoyed the service. Guess what, replied and got no response. I had cash waiting to go but I eventually went elsewhere. I guess if this is how they treat customers, I'm glad I never bought from them. Buyer beware
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
No reply...
I asked if this vehicle posted here is available and they said yes but when I requested actual photos and information. I got nothing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Very Bad Experience
I bought a new Range Rover from the dealership, have had issues since I drove off the lot, they have been useless in fixing the problem, unresponsive and horrible customer service - they could
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Dealership Experience!
Every dealership from around the area should take a page out from Land Rover Darien's book on how to conduct business with its customers. We had a great buying as well as service experience at Land Rover Darien. Brandon and his team were great in helping us make our decision by being transparent and forthcoming. They addressed ALL of our questions and concerns upfront and with a subsequent follow-up. Highly recommend to anyone looking to purchase a new or used Land Rover!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
one of the best in the states for service
One of the best service departments in the states. The manager for repairs is stop notch personally greeting me every time I have stopped by for service. I Noticed this trait with all customers . Super professional staff
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Easy Purchase, Great Result
Recently purchased a 2013 Lexus GS450h from Land Rover Darien. Found the car through a listing on Cars.com following several months of fruitless search at a local dealer and on many websites. Initial inquiry was answered by LRD sales manager, Brandon Campbell, who continued to be my primary contact throughout the sales process. Can't say enough about Mr. Campbell's attitude, experience and follow-through. They were all exceptional and a major contributor to my decision to purchase. Also exceptional was the level of trust we were able to establish from the outset of our email and phone communications. Buying any product online requires a certain level of trust, but buying an automobile over the internet, absent the opportunity to see it firsthand, requires more than a normal level of confidence in the people you're dealing with and the process. LRD arranged for the transport of the vehicle from Connecticut to Ohio. The car arrived according to schedule and in precisely the condition I expected after viewing website pictures and listening to Mr. Campbell's description. Love my "new" used car and grateful to LRD and Brandon Campbell for making the purchase possible and, in retrospect, so easy. Wouldn't hesitate to recommend them both, or the Cars.com website as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
