Mazda of Canton

I was interested in purchasing an as-is 2019 Mazda CX-9 Grand Touring AWD (Stock #MA00905A) from Kempthorn Motors, but my experience revealed serious issues with transparency and customer service. I asked a simple question about the condition of the tires before making a 3.5-hour trip. Instead of a straightforward answer, the salesperson got defensive, denied any issues, and dismissed my concern. When I escalated to a manager, they never called me back. It took three levels of escalation before I finally spoke with the General Manager. Once I reached the GM, she was professional and confirmed that one of the tires was a different year from the others—proving I was right to question it. However, this raised an even bigger issue: I was initially told there was no problem, yet clearly there was. On top of that, I later confirmed that one tire was brand new while the others were at about 60% tread. Mixing old and new tires on an AWD vehicle is a serious issue—it can lead to drivetrain stress, uneven wear, and expensive repairs. Yet, this concern was completely brushed off. That means either: 1️⃣ I was given inaccurate information, or 2️⃣ The dealership didn’t know what was on their own vehicle. Either way, it’s a major red flag. Selling "as-is" is one thing—misleading customers and making them fight for basic details is another. ⚠ BUYERS BEWARE: Triple-check everything, get proof in writing, and don’t expect clear answers without persistence. UPDATE #1 Kempthorn Motors responded to my original Google review, but instead of addressing anything, they deflected responsibility. They ignored the fact that I was misled and had to escalate repeatedly just to get basic tire details. Their response read like PR damage control, not an actual resolution. Thus I downgraded my review from 2 stars to 1 star. UPDATE #2 After reviewing on BBB, Kempthorn doubled down on avoiding accountability. They dismissed my concerns, claimed I was “confused” because I hadn’t been to the dealership in person, and then outright stated they would disregard any future communication from me. Their response essentially banned me from buying a car from them, simply because I asked for clarity before committing to a long trip. UPDATE #3 Kempthorn has since disabled Facebook reviews and blocked me from their page entirely. Instead of owning up to the situation, they chose to silence feedback—a telling move for any buyer doing their research. 🚨 Final Note: If you want honest, helpful communication during a major purchase, this may not be the place. Ask too many questions, and you'll be ignored, dismissed, and locked out.

I had a good experience buying my Mazda CX-5 at Kempthorn. I also looked at a VW Tiguan and a Volvo XC40 while there. Jay Murdock was good to work with and not high pressure. And he was understanding even when we wandered off and talked to the salesman in their Volvo area. My only real complaint was I felt he could have been just a little better at pointing out the the best features of the vehicle.

Jay was great! Wasn't pushy and has a great personality! I would definately tell my friends to see Jay if there shopping for a vehicle at Kempthorn.

Jessica Yoho was a joy to lease a new Miata ! I would highly recommend her as being very easy to deal with . Very knowledgeable about the car. The finance manager Mike was also very helpful for the paperwork. I was very pleased with Kempthorn's entire staff. They do it right !

Friendly sales staff and not pushy. Very knowledgeable of purchased vehicle. Worked with us to get us a great price. We will definitely consider Kempthorn for future purchases.

What a wonderful team to work with! Jay was absolutely amazing and really took the time to make sure I found the car of my dreams. Thank you to everyone who helped me find my dream car!

Thanks for the excellent customer service once again. It was a pleasure to return for my second Cx5 Mazda. The vehicle is exactly what I wanted!

With life so busy and stressful, it was so wonderful to go to Kempthorn Motors and be able to drive away with my brand new Mazda in a few hours. The staff were all very friendly, helpful and a pleasure to do business with.