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Ourisman Mitsubishi Laurel

(165 reviews)

Reviews

(165 reviews)

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Had a great experience buying a new Mitsubishi from here,

Had a great experience buying a new Mitsubishi from here, I was provided with the best offer within the area and they brought in the color I wanted .

Had a great experience buying a new Mitsubishi from here,

Had a great experience buying a new Mitsubishi from here, I was provided with the best offer within the area and they brought in the color I wanted .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Tim Morgan ( Manager) and Leony Baxter are so courteous

Tim Morgan ( Manager) and Leony Baxter are so courteous and awesome assisting us for our purchased of Mitsubishi Eclipse Cross 2025. Tim went out of his way to make us feel comfortable with the car we liked. Keep up great work! Thank you much.

Tim Morgan ( Manager) and Leony Baxter are so courteous

Tim Morgan ( Manager) and Leony Baxter are so courteous and awesome assisting us for our purchased of Mitsubishi Eclipse Cross 2025. Tim went out of his way to make us feel comfortable with the car we liked. Keep up great work! Thank you much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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First time at Laurel Mitshubishi dealership and were able

First time at Laurel Mitshubishi dealership and were able to take care of recall. Staff were very friendly.

First time at Laurel Mitshubishi dealership and were able

First time at Laurel Mitshubishi dealership and were able to take care of recall. Staff were very friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent customer service team, a great use of

Excellent customer service team, a great use of technology, very helpful with payment plans and overall quality service to my car each and every time!

Excellent customer service team, a great use of

Excellent customer service team, a great use of technology, very helpful with payment plans and overall quality service to my car each and every time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great service and deals Was impressed with this store

Great service and deals Was impressed with this store Felt like they cared I was there

Great service and deals Was impressed with this store

Great service and deals Was impressed with this store Felt like they cared I was there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service!

I don't really tend to write reviews but in this case, I had to. I've been taking my Nissan Rogue to the Ourisman Nissan in Laurel for years and I always get great service there. As soon as you arrive, they get you quickly set up with a service rep. Then, they keep you constantly updated with texts to let you know what's going on the entire time. The waiting areas are clean but I've also never had to wait too long either. They get you in and out as soon as possible which is another reason why I prefer this location over any other that I've visited -- even the one I live 3 minutes from! I've also gotten to know the service manager Bob Paolucci during this time and I am happy to say, I appreciate his honesty about what my car truly needs. As a woman, this is so appreciated and valued! His kindness definitely extends along to everyone he works with. As long as I own a Nissan, this is the service dealership I will be taking it to!

Great service!

I don't really tend to write reviews but in this case, I had to. I've been taking my Nissan Rogue to the Ourisman Nissan in Laurel for years and I always get great service there. As soon as you arrive, they get you quickly set up with a service rep. Then, they keep you constantly updated with texts to let you know what's going on the entire time. The waiting areas are clean but I've also never had to wait too long either. They get you in and out as soon as possible which is another reason why I prefer this location over any other that I've visited -- even the one I live 3 minutes from! I've also gotten to know the service manager Bob Paolucci during this time and I am happy to say, I appreciate his honesty about what my car truly needs. As a woman, this is so appreciated and valued! His kindness definitely extends along to everyone he works with. As long as I own a Nissan, this is the service dealership I will be taking it to!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share the details of your visit! We're so happy that we have been able to form a relationship over the years, and appreciate you as a customer! We look forward to sharing these kind words with Bob and the rest of our crew at Ourisman Hyundai!

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Service was great they answer all my questions did

Service was great they answer all my questions did not have to wait they took time no rush jess good service I would recommend them to anyone thank you Bobby White

Service was great they answer all my questions did

Service was great they answer all my questions did not have to wait they took time no rush jess good service I would recommend them to anyone thank you Bobby White

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We're pleased to hear how the Ourisman Hyundai team provided five-star care to you, Raynard! Thank you for leaving your feedback for Bobby!

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My salesman is better than yours!

Glen is a great car salesman! I called him up told him what I was looking for and he found me a car that exceeded my desires. Who knew Nissans could be so cool! This vehicle has features I didn’t even know I wanted! It’s lit! I have Mr.Jones to thank for this.He even worked to get me a discount when most salesman would try to take advantage! My next purchase will definitely be with him.

My salesman is better than yours!

Glen is a great car salesman! I called him up told him what I was looking for and he found me a car that exceeded my desires. Who knew Nissans could be so cool! This vehicle has features I didn’t even know I wanted! It’s lit! I have Mr.Jones to thank for this.He even worked to get me a discount when most salesman would try to take advantage! My next purchase will definitely be with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Tiara, thank you for taking the time to share your experience working with Glen at Ourisman Hyundai! We're so happy to hear that you love our brand of vehicles! We hope you share your visit with friends and family!

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Go even if just for Mr. JONES!

Glen was so informative though every part of my process! I will send everyone I know his way! He was able to walk me through numbers and the car without hiccup.

Go even if just for Mr. JONES!

Glen was so informative though every part of my process! I will send everyone I know his way! He was able to walk me through numbers and the car without hiccup.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your experience working with Glen at Ourisman Hyundai! We look forward to seeing you next time!

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Oursiman Hyandai of Laurel

I met with Glen Jones who promptly started giving the best car buying experience I have ever had. He was great! I would recommend this dealer and particularly Glen Jones.

Oursiman Hyandai of Laurel

I met with Glen Jones who promptly started giving the best car buying experience I have ever had. He was great! I would recommend this dealer and particularly Glen Jones.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Eric, thank you for taking the time to share your experience working with our team at Ourisman Hyundai! We're happy that Glen provided you with an easy car-buying experience! See you next time!

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