Hayward Nissan

I brought my 2021 Nissan Kicks to Nissan Hayward for one reason: to get the infotainment system firmware updated. I had researched the issue in detail and found that this model has known problems with speaker crackling and buzzing, which are often resolved through a firmware update. I clearly communicated this when I scheduled the appointment and again in person when I dropped off the car. Despite that, the update was not performed. I was told that “no update was needed,” even though my car is still running software version 262, a version that is well out of date. I later confirmed that there is a newer version (550) available for my model, which many owners have had installed to fix exactly the kind of issue I reported. Instead of doing what I asked, I was charged $320 for a diagnostic that addressed none of my concerns. I had specifically told the advisor that we were planning to sell the car and didn’t want to invest any more money into it. That context was ignored, and I left with the exact same issue I came in with, only now out $320. To make matters worse, I was told the owner would follow up with me later that day. No one ever called. There were no missed calls or voicemails. When I followed up again, I was told they had called, which simply isn’t true. This experience felt like a complete dismissal of what I brought the car in for. I didn’t need a general diagnostic. I needed a specific firmware update, which I requested repeatedly. The lack of follow-through and poor communication made it worse. I won’t be coming back to Nissan Hayward and wouldn’t recommend them to others, especially if you already know what service your vehicle needs and expect to be taken seriously.

They will lie to you to make a sale, after that they will ignore you

Don't buy anything from this dealership, they all corrupted. Bought a truck from them and noticed something wrong with ignition switch, they promised to fix it , after 2 months they declined to fix it. I'm reporting them to automobile association of of Ca. Bart

Estoy muy bien satisfecha con la atención muchas gracias y agradecida con la ayuda.

Best car purchase I’ve ever experienced, and I’ve purchased several in my lifetime HAYWARD NISSAN IS THE BEST…

Best customer service in town. Always get my Nissan parts here. Jon is the man

Great dealership. Transparent deal, no xx, no back n forth. Awesome sales team. Recommend this dealership!

Dont do business with Hayward Nissan, • They make a false representations • They know their representation is false • You will suffer foreseeable damages caused by the false representation

Two things - They lie just to make a sale - They don't give a sh** about customer after sale is made I recently leased a Nissan Leaf 2019 SV Plus from Hayward Nissan. I purchased a 24 month lease. I was intending on availing state rebate for the EV. I asked the sales manager multiple times about state rebate. He confidently assured that i will be elibible to avail the rebate. When I checked it looks like a minimum of 30 month lease is required to apply for state rebate. I was misinformed by the dealership, I signed up for the lease and now I am in loss without the rebate. I have been trying to contact the sales person for a while. He has been ignoring after the sale is made and is not responding. My friends went to San Leandro Nissan and got a better deal.

My name is Ms Campbell and I just like to say that I had never been to this Nissan and it was a very good experience I was treated great and Maria and her team was the best she listen to me and help me out I had to leave my car there and they gave me a car so I can get back and forth to work Thank you Hayward Nissan you are the best in my book.