Reviews
Write a reviewGreat service staff
The service advisor was great. Very helpful on setting up rental cars. And keeping me informed why my car would be ready
Great service staff
The service advisor was great. Very helpful on setting up rental cars. And keeping me informed why my car would be ready
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is gratifying to hear that you were received help and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. The My Kia Team
Great service, clean facilities
Knowledgeable and friendly customer service. Definetly want to buy a next car here again.and recommend to friends. Please have more variety vehicles ready to sell.
Great service, clean facilities
Knowledgeable and friendly customer service. Definetly want to buy a next car here again.and recommend to friends. Please have more variety vehicles ready to sell.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At My Kia (My Nissan Kia), we value our customers and we look forward to seeing you on your next visit. The My Kia Team
Great Service
Great customer service, love having the video of what was looked at and done on my car and I’ve never had a problem with my previous Kia Soul being serviced at this location so I expect the same for my new car. I drive from Santa Cruz to Salinas to get service here.
Great Service
Great customer service, love having the video of what was looked at and done on my car and I’ve never had a problem with my previous Kia Soul being serviced at this location so I expect the same for my new car. I drive from Santa Cruz to Salinas to get service here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Marie and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at My Kia (My Nissan Kia). We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! The My Kia Team
Recall Service
I was greeted promptly, all my questions were answered, I was personally shown to the waiting area, and the service was quick, I received a text notifying me when the service was complete.
Recall Service
I was greeted promptly, all my questions were answered, I was personally shown to the waiting area, and the service was quick, I received a text notifying me when the service was complete.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. The My Kia Team
Satisfaction Guaranteed
There was no pressure during the sale. My satisfaction was obviously top priority to the entire staff involved. The car was beautifully prepared and its features, like Bluetooth, were set up for me and clearly explained.
Satisfaction Guaranteed
There was no pressure during the sale. My satisfaction was obviously top priority to the entire staff involved. The car was beautifully prepared and its features, like Bluetooth, were set up for me and clearly explained.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. The My Kia Team
L/ review
They were nice and helpful. They checked the mileage right a way . The restrooms were clean and conveniently Located and close by the waiting area.
L/ review
They were nice and helpful. They checked the mileage right a way . The restrooms were clean and conveniently Located and close by the waiting area.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. The My Kia Team
Excellent service department and Dealership
Everything, all personnel and service done to my car. The video that I received of the condition of my vehicle clearly indicated the current condition and if any work needed to be done. Very impressive. Thank you!
Excellent service department and Dealership
Everything, all personnel and service done to my car. The video that I received of the condition of my vehicle clearly indicated the current condition and if any work needed to be done. Very impressive. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Aida. We're glad to hear that you are consistently impressed with the service we offer here at My Kia (My Nissan Kia). If there is anything more we can do for you please come back and see us any time! Take care! The My Kia Team
Great service
Took my 2011 Sentra in for check engine light and service. The repairs were going to be very expensive. They were so helpful in assuring me they could keep me going till I ordered, a 2 months wait, a Chevy Colorado. But they just put a 2022 Nissan frontier out. Sale's rep Mike Levine helped me buy it. Finance was wonderful too. Everyone their is very personable. I left happy, safe, and stress-free after my old car gave it all. I love the service department. This is my 3rd car I purchase here. I also brought a used Sentra from my sister that she purchased here. All have been great cars.
Great service
Took my 2011 Sentra in for check engine light and service. The repairs were going to be very expensive. They were so helpful in assuring me they could keep me going till I ordered, a 2 months wait, a Chevy Colorado. But they just put a 2022 Nissan frontier out. Sale's rep Mike Levine helped me buy it. Finance was wonderful too. Everyone their is very personable. I left happy, safe, and stress-free after my old car gave it all. I love the service department. This is my 3rd car I purchase here. I also brought a used Sentra from my sister that she purchased here. All have been great cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to leave this review, Esther! We are so glad that our finance team was able to assist in getting you into the vehicle you wanted. We’re looking forward to working with you again at My Kia (My Nissan Kia)! The My Kia Team
An Awesome Team at this Place!
We used the servicing department through the after hours slot due to our schedules and the experience was great! The service rep Leo communicated with me at every step to make sure we were kept up to date, they did a fantastic job with our vehicle. Everyone was really polite and professional, we'll definitely be back for our future servicing needs. I know our Kia with last us a long time, but we'll think of this dealership first for our future needs once our Kia Soul reaches his end. Thanks for everything everyone! You're an awesome team!
An Awesome Team at this Place!
We used the servicing department through the after hours slot due to our schedules and the experience was great! The service rep Leo communicated with me at every step to make sure we were kept up to date, they did a fantastic job with our vehicle. Everyone was really polite and professional, we'll definitely be back for our future servicing needs. I know our Kia with last us a long time, but we'll think of this dealership first for our future needs once our Kia Soul reaches his end. Thanks for everything everyone! You're an awesome team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Eric! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. All the best, The My Kia Team
Disillusioned
I liked the fact that I got my truck back after almost 4 months of waiting for certain parts to come in
Disillusioned
I liked the fact that I got my truck back after almost 4 months of waiting for certain parts to come in
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great feedback, Ramon! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. The My Kia Team