Reviews
Write a reviewHorrible Staff Exp
Contacted this dealership regarding an automobile. I was connected with Tom. Tom sent an introductory email. Once I shared with him all of my information as well as my trade info with pictures, I never heard back from him even though I sent him 3 emails and called him twice. His GM sent me an email as well and when I told him about my experience, he never reached out to me after I shared my horrible experience with him. I wouldn't buy a car from them in the future. If anyone is interested in selling their car on a consignment, this is not the dealership to do it with.
Horrible Staff Exp
Contacted this dealership regarding an automobile. I was connected with Tom. Tom sent an introductory email. Once I shared with him all of my information as well as my trade info with pictures, I never heard back from him even though I sent him 3 emails and called him twice. His GM sent me an email as well and when I told him about my experience, he never reached out to me after I shared my horrible experience with him. I wouldn't buy a car from them in the future. If anyone is interested in selling their car on a consignment, this is not the dealership to do it with.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We always get fantastic service from Tim, Daniel and
We always get fantastic service from Tim, Daniel and crew. One of my service items wasn’t completed with the highest level if quality and Daniel immediately recognized it. I always tell people that one of the best things about being in the AM family is the quality it service.
We always get fantastic service from Tim, Daniel and
We always get fantastic service from Tim, Daniel and crew. One of my service items wasn’t completed with the highest level if quality and Daniel immediately recognized it. I always tell people that one of the best things about being in the AM family is the quality it service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
very accommodating and friendly completed my service
very accommodating and friendly completed my service efficiently and on time. I always get great service at Star motors
very accommodating and friendly completed my service
very accommodating and friendly completed my service efficiently and on time. I always get great service at Star motors
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Teresa Smart is a fantastic service advisor.
Teresa Smart is a fantastic service advisor. We have high confidence in Star Motor Cars.
Teresa Smart is a fantastic service advisor.
Teresa Smart is a fantastic service advisor. We have high confidence in Star Motor Cars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Teresa was life saver for me.
Teresa was life saver for me. She handled my problem expeditiously and professionally. She took care of my issue faster than anyone else.
Teresa was life saver for me.
Teresa was life saver for me. She handled my problem expeditiously and professionally. She took care of my issue faster than anyone else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service, good transparent communication.
Great service, good transparent communication. Attentive front desk team. Nice showroom, good events and information material
Great service, good transparent communication.
Great service, good transparent communication. Attentive front desk team. Nice showroom, good events and information material
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Teresa was great at setting up my service appointment and
Teresa was great at setting up my service appointment and confirming parts were available. The car was ready on time!
Teresa was great at setting up my service appointment and
Teresa was great at setting up my service appointment and confirming parts were available. The car was ready on time!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
As always, Teresa and the Star Motors team provided
As always, Teresa and the Star Motors team provided prompt, courteous and effective service for my Mercedes.
As always, Teresa and the Star Motors team provided
As always, Teresa and the Star Motors team provided prompt, courteous and effective service for my Mercedes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My car was diagnosed and serviced quickly, and great
My car was diagnosed and serviced quickly, and great communication. Mike was on top of everything.
My car was diagnosed and serviced quickly, and great
My car was diagnosed and serviced quickly, and great communication. Mike was on top of everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent guest service!
Excellent guest service! I love the fact that you can deliver and pick up my vehicle
Excellent guest service!
Excellent guest service! I love the fact that you can deliver and pick up my vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
