Audi Hampton

I had an absolutely horrible experience purchasing a used 2015 BMW X5 (41k miles) from Audi of Hampton, and I would strongly caution anyone considering doing business with them. The very day I bought the vehicle, the TPMS light came on, there was a strong burnt oil smell in the cabin, and I discovered the sunroof was leaking water. Their service department took the car back, claimed to replace a sensor, but the light came right back on during the one-hour drive home. When I brought it back, they said they couldn’t help since “no fault code” showed. Months later, the TPMS issue is still unresolved. The sunroof leak was worse—on the very first night it rained, water dripped inside from the passenger visor, and I even found paper towels shoved in the corner, apparently to hide it. After multiple trips back, they said the sunroof drains were clogged, but in the process, they broke the windscreen and then stalled for weeks before finally replacing it. The oil smell was the most concerning. I was told it was just leftover oil from their change and would “burn off in a few weeks.” Instead, smoke started coming from under the hood, and I had to pay $200 to tow it back. Eventually, they admitted the valve cover was leaking but refused to fix it, saying the car was sold “as is” and without warranty. When I pushed back with the General Manager, Lance, he was dismissive, condescending, and unwilling to help—even after admitting it was a preexisting issue. On top of this, despite claiming the car had never been in an accident, I later found paint overspray and cloudy paint on the doors. The dealership never disclosed this. It also took them over two months to get me the title. When I finally took the car to a BMW specialist, they found: A major valve cover leak that could have caused a fire 🔥 Oil contamination in the coolant reservoir (likely from mishandling during service) Needed a brake fluid flush Total out-of-pocket costs: $3,400. All of this after paying Audi of Hampton full retail price. I asked only that they do the right thing and help with the repairs, but Lance the GM refused. As a single dad with kids, I trusted a luxury dealership to provide a safe vehicle. Instead, I was given a car that was unsafe, poorly inspected, and misrepresented. I even traded a perfectly good car to them they would only give me 17k for it and put out up for sale for over 23k. I know dealers give less and I made mends with that. ⚠️ If you are considering buying a used vehicle from Audi of Hampton, do not rely on their “inspection.” Insist on having the car thoroughly checked by your own independent mechanic before purchase. This experience has been beyond disappointing—it has been dangerous. I will never purchase from Audi of Hampton again.

Not a good experience with this dealership. Anytime you are not willing to negotiate a reasonable good deal, in my book you are a bad dealership.

You can NEVER get a call back. Workers mislabeled you when you call and the customer service is terrible. Definitely switching over to a different location.