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Suburban Nissan of Farmington Hills

(805 reviews)
2021 state dealer award
View 5 awards
2021 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award
New (866) 939-2791 (866) 939-2791
Used (833) 619-3828 (833) 619-3828
Service (877) 843-9939 (877) 843-9939

Reviews

(805 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Nissan of Farmington Hills from DealerRater.

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Dream Car Purchase

I have always wanted to own a Mustang Convertible since I was a child. Chris did a great job showing me the vehicle and telling me all of the features of the car. He is very knowledgeable and passionate about what he does. He didn't pressure me into buying something for more than I could afford. I wanted to verify that my kids car seats would fit in the car and Chris went through 3 different show rooms to find a tape measure. Great guy! I gave them a monthly payment number when I got in the door and they came in at that number.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review! We really appreciate the opportunity to assist you in your vehicle needs and we are so happy to see that Chris and the team at Suburban Imports of Farmington Hills exceeded your expectations. Che' Shaydak Retail Operations Manager

Dealer response

Cdingman, thank you for your kind words and this wonderful review! Thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Nissan of Farmington Hills! Che' Shaydak Retail Operations Manager

Love your dealership

Chantel and Scotte are awesome! I love my new pathfinder, goodbye Ford!!!! Schedule my free oil change, met all the managers; John, Che and Scotte all very personable and made sure I was happy! ๐Ÿ˜

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! We are very happy to have provided you with such a positive experience! Thank you again for the great review! Che' Shaydak Retail Operations Manager

Dealer response

Jessica, Congratulation's on the purchase of your new Pathfinder- excellent choice! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Nissan of Farmington Hills! We really appreciate your positive review and look forward to seeing you again! Che' Shaydak Retail Operations Manager

Extraordinary service

I came in looking for a car that fitted my needs and specifications for the type of car I needed. Suburban Imports of Farmington Hills took the time to meet the criteria and sought to find the right car so I could take it home the very same day. If you want a friendly staff willing to find you your next car, I recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Nissan of Farmington Hills! Thank you so much for sharing your recent experience and all of your kind words.

Good deal

I did not expect to buy a new car, as I did not know what car I was looking for. I wish I came here a year earlier. I believe Mostapha Farris is the best sales associate I've ever met. Mostapha did not just represent Suburban's team to me, he represented my interests to the dealership and made sure that none of the wishes hadn't been forgotten. Great car, great service and overall great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy to read such a great review about Suburban Nissan of Farmington Hills!

Deserve the ride !!

Love the dealer's inventory and the way the deal with you. But, one minues thing that i was not expected is how they apprise your trade in car because it's like they rip off the price. Also, the wait i had to deal with was pain in the butt!! 7 hours to finilize the deal !! Otherwise everything went as expexted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We are happy to pass along your comments to the team here at Suburban Imports of Farmington Hills! We hope you have a great day! Cheโ€™ Shaydak Retail Operations Manager

Great customer service

I had researched the vehicle I wanted to buy. It was a preowned Nissan. From the salesman to the finance person, they made the whole experience easy and painless. For me, they didn't have to sell me a car, for I knew what I wanted, the dealership had to sell the experience. This was a job well done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Patty! We're so happy we were able to help you out! Sincerely, John Chatzopoulos GM

Used car sales

Emily was helpful, personable and continued to look for a vehicle that worked for my family. She was not "pushy" which is a big positive in my opinion. I. would definitely recommend Emily to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lisa, we are so happy to read such a great review about Emily and your overall experience at Suburban Imports of Farmington Hills! Thank you again for the great review! Che' Shaydak Retail Operations Manager

Amazing Service

Jarrell was amazing! Great smile and positive attitude during the entire process. He made the car buying process seem like a good talk with a friend. He showed me options based on my budget, and needs. I will send all my family and friends to him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Cdnamphy3, thank you for your kind review; we are happy to pass along your comments to Jarrell and the team here at Suburban Imports of Farmington Hills! Thanks again for taking the time to leave us this information about your recent visit. Take care! Che' Shaydak Retail Operations Manager

Great

It was really a great experience dealing with Mostapha. He really has a great customer service and he has done his job with us greatly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! We are so happy to read such a great review about Suburban Nissan of Farmington Hills! Thanks again for taking the time to leave us this information about your recent visit. Take care! Che' Shaydak Retail Operations Manager

Great experience!

We got a car today for my son and Emily Miller was fast ,reliable and she lead us to the car we were looking for. Thank you,Emily!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Silviamcc, we are very happy to have provided you with such a positive experience!