Audi Marin

I am going to break it down as simple as possible. I am in pennsylvania and was not even looking to buy a car. Was just checking out cars on line and stumble over this one. From the minute I made the phone call to the mi Ute I received the car it seem as if I was their only customer. The care they had of picking up the trade to the attention to detail of the final delivery. Every time I was worried about something they were on top of it in seconds. I will for sure buy cars from this guys in the future. Specially since they have access to any vehicle I may want. I strongly recommend to do business with this very educated car guys. By the way I worked with Yuvraaj and I feel that this guy did not sleep at night to make sure I am happy. Again best and easiest car purchase I have ever made

Our experience was excellent from the minute we stepped in. Our experience was first rate throughout the transaction.

I had a great experience with Gary Poarch, the Service Manager at Audi Marin. After my car was damaged by a nearby oil change place, Gary really went above and beyond to help me out. He was friendly, easy to talk to, and genuinely took an interest in my situation. His communication was clear, he knew his stuff, and he made sure I always felt taken care of. Due to the actions of the oil change place, it was a frustrating and difficult experience, but Gary made it better. He kept me updated the whole way through and really made the process easier to handle. Gary and the Audi team, including Taryn, were all fantastic—helpful, professional, and easy to work with. Big thanks to Gary, Taryn, and the whole Audi Marin team for their support! -Stefan

Nice people who treated me well, were friendly and not overly pushy with sales. Were open to negotiating items that I either didn't want or pricing I wasn't comfortable with. Very good experience.

Grace was a great partner on a new Q5 purchase. I appreciated her flexibility, customer service as well as her support during negotiations. I recommend Grace if you are working with Audi or Volkswagon Marin.

Paul was great overall. I didn't enjoy a couple of things when he asked me what car I was driving, and when I replied, "A Ford Maverick", he laughed. Not sure what that laugh was about, but there was no need to do that. Also, the parking lot for the test drive was tight, and after the test drive, he took over and didn't let me park, based on the assumption of my driving capabilities, which, BTW, there were wrong. Besides those 2 issues, the rest was a good experience. Before I was ready to leave, Leo Silva showed up to introduce himself, and he was very respectful and friendly. Great interaction with him.

Incompetent from top to bottom, worst service department I've ever encountered. Audi of Marin issued a $ 13,765.84 diagnostic so off the rails it mislead another competent mechanic until the actual issue was corrected at 1/10th the price. I brought in my 2014 R8 convertible with a top that wouldn't operate at 17k miles. I clearly described per the owners manual I had locked the top up with 2 vehicle provided plastic blocks bolted into the mechanism, and stored two open top trim mechanisms in the front trunk. After the first week, I was told there were parts missing, which turned out to be the trim above. I repeated my description. After two more weeks, I was given the repair price above. I was told without any documentation the entire roof mechanism had been tested, but the roof would not operate. Audi said the pump and valve block needed replacing, another month. I took the car to my independent mechanic. After a documented recheck of the components, he found the locking blocks were still in place. He removed them, cleared the code, and the top worked perfectly. The computer had become confused and shut down the roof because I flubbed the open/close switch back and forth while the battery was failing with low voltage. Battery replaced, issue resolved. Yep, Audi had never taken the locking blocks out. I explained this incredible failure in detail to the Service Adviser and demanded my money back. After another month, the Service Manager replied he understood my position, but still felt his department had earned the diagnostic fee. Now, I'm insulted. Dealerships get to charge big bucks because this is their vehicle and they are supposed to know what they are doing. This service department didn't know the car or it's emergency process, miscommunicated critical information multiple times, and issued a diagnosis that was dead wrong. Everyone makes mistakes. How far do they have to blow it to admit they failed to serve me? You have better options.

Grace was excellent and patient with us in our purchase. Friendly and knowledgeable. Available when we showed up

Low pressure sales, competent staff, good inventory, enjoyable car buying experience, would buy a car from them again

Our sale’s person, Paul Lommen, was a real delight to work with. He took our two 2023 leased Teslas in trade for two Audi Q60 e-trons. He was a fantastic sales person and my wife and I would work with him again.