LaFayette Ford - NC

I really wanted to share one of the most courtesies vehicle purchasing experiences i every had. A young sales lady named Deisy assisted me in choosing a wonderful F-150. She was with me throught the entire process. Her kindness didn't stop there. She also provide me with courtesy calls and text mesages to keep me informed of any changes and to answer all my questions and concerns. Thank you Deisy for your excellent help.

I had the best experience at Lafayette, Ford of Fayetteville, North Carolina. Ms. Olivia and her sales team made my purchase go as smooth as possible . A few weeks Prior to my purchases , I had spoken with Ms Olivia about what kinda truck I wanted and the price range I wanted it at and she made it happen. Olivia is a very hard worker and she puts her Customers first and she made my experience there a good one. Thank you again Olivia for your hard work and dedication to making sure I bought the that “I” wanted .

Mr Mark is an outstanding and professional customer service agent at Lafayette Ford Dealer. He really helped us a lot to find and get our great deal

Julie is always pleasant and very attentive to customers needs. The level of customer service she provides is AMAZING! She makes servicing a Lincoln easy.

Looked at new suv. Asked about discounts, farm bureau, military, etc that my neighbor told me about (she just bought a new car). However when asked, was told offers had expired. Got home, started looking online and lo and behold there were the discounts I had just asked about. Wont be back.

I am hoping my experience with Lafayette Ford is not regular practice of this dealership. I called Friday 31 July 2020, to discuss a front passenger headlight not working on 2012 Lincoln MKS. I have owned and operated this vehicle for 6 years and never had an issue with the headlights until now. I was told replacing the lightbulb would cost $457.00. This cost included a diagnostic test, the cost of the bulb and labor. I was told to just come in on the same day and it would take about 2 hours, I agreed and signed the tablet to start the repair. I was truly disappointed and anxious about this unexpected repair bill. While waiting for the repair, I was escorted to repair area and was shown where there were two small holes drilled into the headlight assembly and was then told it had to be replaced or the bulb would burnout again within a few weeks and I would have to go through this again. I was told that the original headlight assembly was still working however, I had to address this issue. The cost of the headlight assembly was $1457.00 (additional labor cost included) and it did not come with the bulb. So now the repair cost is $1914.00. I was told that they could not do it that day (Friday) because they had to get the headlight assembly from another dealership however, it would be there the next day (Saturday) 1 August 2020. Saturday morning, I received a call from a Service Advisor named Loretta she stated that the service tech told her that the ballast had to be replaced it would cost an additional $300.00 plus dollars. I told her I was coming back to discuss this with her in person. When I arrived, I spoke to Loretta and the service tech and told them I was disappointed in the cost of just replacing the lightbulb. I went on to explain that I did agree verbally to replacing the headlight assembly after hearing the report of service tech and the original Service Advisor Bruce Johnson that it had to be done to avoid it burning out in a few weeks. However, to then have to replace the ballast and was not told about this was just an attempt to charge me for an unnecessary repair. I asked why I was not told about this on yesterday (Friday). The response was “I noticed it when I came in this morning”. I told them how upset I was of the original cost of $457.00 and signed to have the work done. I also stated that I was not prepared to pay $1914.00 but agreed verbally because of the report from the Service Advisor Bruce Johnson the service tech that it had to be done. I stated to them both, just put back the original headlight assembly and we can part ways. The Service Advisor told them that once the headlight assembly had been installed they were not allowed to take it out. I told her and the tech, that I agreed verbally to $1914.00 for a complete working headlight and was not going to pay anymore. She then picked up the phone spoke with someone got the part and labor cost down to the verbally agreed amount to include the ballast. I was then told that they had to order the ballast and it would not be there until (Tuesday) 4 August 2020 and the car would not be ready until Tuesday. However, to my surprise my car was ready on Monday. Which now concerns me if they even replaced the ballast that was not supposed to be here until today (Tuesday). I also asked that all parts be returned to me bulb, headlight assembly and ballast. I have not picked my car up as of now. I am going to phone the payment in and have some pick it up later today. However, there are few things that concern to me. • If the original headlight assembly has been working for 8 years why is it now necessary to replace it? • Pointing out the two drill holes in the headlight assembly as a needed repair. Only later to find out it is an acceptable practice in the auto repair industry to be use as vent holes to reduce condensation in the light assembly. I had this confirmed by 2 ASE certified mechanics, and one general automotive repair shop.

Took my car in on 12/11 with an issue I had been having for months and for recalls. Upon picking up my vehicle, the issue returned but Ford could not get my vehicle back in until after the new year on the 3rd. After several attempts, I was unable to reach who I was assigned, Laura. Upon taking my car in on the 3rd, Ford gave me a loaner in which I would not have to return until the 17th. I thought this meant Ford would take their time this time and really make sure they fixed the issue. After less than 3 hours of looking at my vehicle, James (the mechanic) believed that he had yet again magically fixed it after reassuring me that I would be taken care of. Upon returning the loaner after less than 24 hours, the issue returned. I tried reaching out to the manager, Loretta, and to the mechanic, but neither could be reached. Would not recommend this location if you want quick and friendly service or the job done right. I am now out of a hefty diagnostic fee as well as time and gas of driving all the way out to this particular location. Will be taking my car elsewhere.

This is the best service I have ever received, and I have been driving for 47 years. Specifically, Michelle Legette and Julie Clark made my experience easy and effective. The work was incredible and completed in a timely manner. The loaner car I was given to use was a joy to drive.

I have had dealings with Ford for aout 13 years. I loved my time with them but now I must leave them. Last year my air conditioner messed up. The service department repaired it, taking 2 days. Everything was going fine until the last Sunday in June when my AC fan started making a knocking noise. I got an appointment and the advisor was very short with me. He called me about 4 1/2 hours after car dropped off to tell me that my blower motor needed to be replaced and that would cost about $700. Then I asked about the AC repairs from last year. He told me it was the HVAC module or something they fixed. I pick up my car and notice that the servicee form says the blower motor cage is cracked. I ask advisor how that could have happened. Again he is short with me and tells me it could have come from hitting a bump too hard. I go to the car and my air is no longer working at all. I tell the advisor, he goes to talk to the technician then tells me that the blower motor might have gone out after asking for my key. I say no and leave the store. I was once a satisfied customer but after this experience, I will not let them work on my car. Hard to get that satisfied feeling back.

MKX Excellent service and excellent staff. Received vehicle in timely fashion. Thanks for car wash.