Reviews
A very efficient service department for my 2019 vw
A very efficient service department for my 2019 vw Altrack. The advisor Ethan made sure the parts were on hand to get the repair done with just an hour turn around. Thanks to he and parts department i am a happy camper. Also always feel confident to recieve an honest evaluation with no upsales!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
They are very personable and friendly.
They are very personable and friendly. I can tell they really want to help their customers
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This review puts a smile on our faces! Thank you for choosing Berkshire BMW and for sharing your support. Have a wonderful day!
First visit ever and extremely happy with the service,
First visit ever and extremely happy with the service, Allison was great and we will now be a Berkshire BMW/Audi customer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn't be happier to hear you say this! Thank you for visiting Berkshire BMW and for sharing your support for Allison. See you next time!
Fast, efficient, knowledgeable I had a check engine
Fast, efficient, knowledgeable I had a check engine light come on. Car ran fine. I took may 2017 BMW M 240 to Berkshire BMW. They diagnosed the problem quickly, and ordered the necessary repair part. Mitch was excellent in scheduling, getting the work done and getting my very clean car back to me in almost no time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Albert, we’re delighted to hear Mitch and the team provided such efficient and knowledgeable service. Thank you for choosing Berkshire BMW, and we look forward to serving you again in the future! Safe travels in your 2017 BMW M240!
Collin provided excellent services during my purchase of
Collin provided excellent services during my purchase of my BMWX3. He was knowledgeable, attentive to my needs, professional and he provided excellent feedback. I was totally satisfied with the buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Berkshire BMW! We will pass along your kudos to Collin as well. Enjoy your new BMW X3!
Bait & switch.
Bait & switch. Contacted dealership about an available Tesla Model 3, and they assured us that it was eligible for the state & federal EV credit. We drove over an hour and loved the car, ready to pay cash for balance after rebates. However, then the salesperson said they couldn't process the rebates. We walked out, having wasted 3 hours. Had they told us up front they could not process the rebates, we may have still made the drive and been prepared for the higher price tag, but their lack of honestly cost them the sale and wasted our time.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
The Customer service and workmanship is the best.
The Customer service and workmanship is the best. Mitchell provides the experience after the purchase!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We’re thrilled to hear that Mitchell and our team impressed you with their work. We hope to see you again at Berkshire BMW!
Excellent people.
Excellent people. Thorough communication.. Fair pices and everything is fully explained. Have one Audi, one BMW, one VW
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This feedback means the world to us! Thank you for choosing Berkshire BMW and highlighting our top-tier service. See you down the road!
Allison our service manager was extremely helpful in
Allison our service manager was extremely helpful in scheduling an appointment and insuring that all of the work in the service department was accomplished in a timely way.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Berkshire BMW and sharing your great experience with Allison!
Have done excellent work on my car ready at promise time
Have done excellent work on my car ready at promise time and very friendly service department
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This review is music to our ears! Thank you for choosing Berkshire BMW and for sharing your experience. Drive safely!