BMW of New London

Your dealership repaired the driver's side sliding door, replaced power steering fluid and transmission fluid, all within the estimate and in the time stated. And they washed the car which really needed it! I will be back!

I was visiting family in New London, CT and on my ride in from NY I got a flat tire warning. I remembered this dealership from a previous visit to New London when they helped me out putting my NY license plate on the car. (We had just moved to NY and they require two plates where as PA where we lived before did not and I had no idea how to put the front plate on) Stephen, the service rep., took care of getting me in immediately, looking at my tire/tires, ordering replacements and putting them on in time for my return ride back to NY. He was very informative, courteous and professional in every way. I would highly recommend this dealership.

I was so impressed with the Girard team. Of course, I loved my salesman, Bobby Haley, but the entire staff were working with me, were honest, and I completely trusted them. Yes, I have bought many cars through the years and this was the best experience by far. My family and I will never shop anywhere else!

I have always had excellent experiences at Girard Toyota. Service appointments are scheduled promptly (I like to go in early Saturday mornings before any back-ups can occur!) and I rarely am there longer than an hour. The facilities are clean and welcoming; I love the coffee and flat screen TV - this is not the service center of old! Staff is helpful and friendly.

Called on a Monday for a service appointment on a recalled item; I was told I would get a call back in fifteen minutes because she didn't know how long it would take to service my car. The call never that day or the next either. I called back again to make the appointment a few days later. I received an apology as the lady didn't have me in her "call back file" but this is the second time this has happened to me at this dealership. Although the work and timeliness of the repairs is good, the scheduling and return calls continues to need improvement. I would select another dealership for my work if there was a closer one.

It is a pleasure having our cars serviced at Girard Toyota. Recommendations are recommendations without high-pressure sales. Their approach is practical and they went the extra mile to ensure they understood what we needed and what we wanted. All work was done professionally and completed when promised. The front line service staff are very nice and very accommodating. Nicholas was particularly helpful.

This is Car number 2 that Girard Toyota serviced for me, my last one was a 2011 Corolla it too was it's first service also. I made the appointment on line 2 days a head of time,They had all to paper work ready when I drove in. The strafe got right on my Car and I was thinking may be a haft hour or so for I also needed a miner adjustment to some molding inside the Car. Well I was happy to see that they got the job done in know time,much less then I thought; and I was back on the road before I finished my Coffee. Thank You Girard for yet another Job well done Raymond Hudson-- Winter Garden Florida

I just bought my second BMW and this time at Girard, New London, CT. I have to shout out to everyone about the quality of personal care and service this company delivers. It is a pleasure working with sales, specifically Lou Camerota and all the way through their outstanding service department. With customer care lacking with so many companies these days it is great to know if I have any questions the staff at Girard will be right there to assist. Thank you Team Girard. You have my referrals!

service was prompt the service reminder in vehicle was not reset,and the vehicle was not washed

I recently had to have my 2009 Tacoma serviced for two recalls from the manufacturer. I contacted Girard Toyota to schedule the earliest possible appointment. They were able to schedule me two days later (working with my schedule). I was attended to rather quickly when I got there and was able to wait in a very comfortable waiting area!! the service tech estimated a few hours, but it overall took about 1 1/2 hours. I have to say the service department was efficient and accommodating!! great job!!!!