Don Jacobs BMW

Service Personnel are always welcoming. I rarely wait to be recognized. Getting a loaner is quick and easy. Email service reminders are a great convenience. Waiting areas, when I do have to wait, are comfortable with timely reading material and a television.

Worked with Dan Trisko in Service, and he went above and beyond to make sure I was taken care of and that my vehicle was serviced to my expectations. This service and professionalism was above what I had ever experienced with Don Jacobs and has made me a repeat customer!! I was without a loaner vehicle over the weekend due to the cost and availability of rental cars in our area in response to the World Equestrian games. Mr. Trisko took the time to find me an affordable rental car, in Lexington, close to their closing time, which made me feel like a valued customer. He called after my original vehicle was returned to ensure the repairs met my expectations. Thanks to Dan, I will return to Don Jacobs for future service and repairs.

I own a VW and BMW and Dan Trisko has been my service advisor at Don Jacobs for over 10 years and experience shows. He's knowledgable, respectful, and honest. As long as Dan, Lance and Joe are running the BMW service department, I will service my cars at Don Jacobs!

Excellent service from all. Everyone, from the service advisors to the service manager went far above the normal "dealership treatment" to ensure my happiness and satisfaction. I would highly recommend this dealer to any and all customers looking for honest service.

The BMW service crew at Don Jacobs are simply outstanding. I've never encountered a more professional, friendly, helpful, and most importantly, dedicated crew who wants to make sure that my experience in their store is the best possible in all aspects. Making appointments is painless, pricing is fair (and usually covered), it's possible to get a temporary car or ride somewhere, they email or call when I need to be contacted, the facilities themselves have plenty of niceties from free Wi-Fi to beverages to daytime television. Service is lightning fast, so on my past visit I brought my work laptop and connected to read email and such until someone jogged out to let me know my car was ready. But just doing their job isn't enough - Dan, Joe & Lance always go above and beyond. In addition to running my car through the wash (and drying it), they noticed my gear shift knob was peeling badly.. and replaced it gratis. I had been annoyed by how it felt when I shifted but just let it go, but they guys would not accept that flaw, insisting on taking care of it. I drove my car off spotlessly cleaned, dried, serviced properly & promptly, and it felt much better as I changed gears - all of this after getting work done, refreshments, and time to chit chat about the latest in music & technology. The bottom line is this - there is no way on Earth my next BMW would NOT come from Don Jacobs. Even past the personable sales staff (yes, my seller from years ago, Johnny Smith, STILL remembers my name and always takes time to say "hello" and ask about my wife & I), the service department there makes me feel like a VIP no matter how big or small my issue is, from a flat tire to regular maintenance. No one really wants to take their car in for service, but at Don Jacobs the experience couldn't be more pleasant and nonintrusive. Best of the best, I see myself being their customer for a long time. Thanks guys, I REALLY appreciate everything!

Dan and Lance always make my visit to Don Jacobs an enjoyable one. Not only are they super friendly, they are very patient and good at explaining exactly what is going on with the car. It gives you a peace of mind when you feel comfortable with the individuals you work with at the dealership. It is important for them to gain that trust from the client. Dan and Lance both have gained my trust.

Don Jacobs BMW service is one of the best in Lexington. Awesome waiting room, shuttle service for the Lexington, KY area. The staff is great and they treat you with respect. You are not just a number to them. I defiantly recommend them to any BMW owner out of warranty or in warranty.

I appreciated the curtosy car while my service was taking place. It makes the wait much easier being able to run errands. I also appreciated the car wash. I like being able to bring my car in on a Saturday because I live out of town. Dan is good about being honest about what needs to be done with the car also.

Don Jacobs and staff at BMW service, especially Dan Trisko, was very professional and acknowledgable about my needs to repair my car. The service and friendless was excellent and would not take my car anywhere else. The parts and labor are not cheap by no means but hey, its a BMW so that was kind of expected but just hope that these kind of pricey parts have longevity, which im sure they do....A+++ all around and i am a satified customer. They have earned my trust and business!!!!

We have been very pleased with the service department at Don Jacobs. Maintenance problems are explained and prioritized to aid us in making decisions. Work is done correctly the first time so that follow ups have not been required. They have been very accomodating and have provided free shuttles to work. We continue to use Don Jacobs for service because we trust their recommendations, the quality of work is high and their staff is friendly and follows through.