Danbury Chrysler Jeep Dodge Ram FIAT

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Thank you for your business. Your service advisor is available if you'd like an update.

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We are very sorry for any confusion in this matter. When the vehicle was presented for trade against the purchase of a new vehicle, our initial proposal included it in the calculation for the deal. This was always contingent upon a proper title being presented and/or loan pay-off details being confirmed. When it was brought to our attention that the gentlemen did not have the title and the vehicle was in your name, the original offer was rescinded and a new deal was written without the trade. Subsequently, as the vehicle belongs to you, and you declined to pick it up, it was returned as soon as possible at our expense. We apologize for any inconvenience, but the vehicle would not have been accepted for final trade without the proper paperwork being submitted.

Ms. Waxman, we're not sure as to what you are referring. According to our records both you and your ex-partner have done business on a number of occasions with multiple of our dealerships without complaint, so we are unsure what went wrong in this instance. We hope you are able to come to a mutually agreeable resolution with Kevin regarding this vehicle.

We're very sorry that you were taken advantage of by your former partner. We hope you are able to resolve the situation as soon as possible.

If I was asked for it in a nice way. Not rude like I was asked, when I was at work, I received a phone call saying when you go home, look for it, it would be in your best interest. And being a dealership, I should have been notified within a week or 10 days that the deal wasn’t going through. Not me reaching out to you for information. Horrible way to do a deal because it’s Kevin B? And I know you have done this before for him as well as others. Your dealership lets Kevin B, and probably others, to do 3rd party deals.

You aren’t sure what I am referring to? Let me know you don’t know and I will be happy to explain. Yes we have bought cars from your dealerships. And now I am hearing and researching how wrong your dealership is for doing this. And I know Sal, has been doing it for him for 13 years. And Kevin has done this with other women, 3rd party “straw” deals. Like I said if I wasn’t told it would be in my best interest and was asked, please just send the title. It would have been done. I see this as your dealership trying to be a bully and bring me back the car, when I can’t afford it. And as I said it took your dealership well over 10 days, about 15 to let me know. Which actually I had to contact you. I’ll keep on saying it, it’s a horrible way of doing business and wrong for doing 3rd party deals.

The dealership has advantage of me as well. That it was a third party that was allowed and Sal had allowed over 13 years. I have the written contract, receipt for turning in my plates. It’s both of you that took advantage!!!! You are ignoring the facts and playing innocent. The prosecutor’s office would like to see my papers I’m sure

1/7/2023 you don’t have to respond privately. Saying the car was returned to me at your expense. And that you don’t want to get further drawn into anything between me and Kevin. You are already drawn in as you did wrong which you refuse to acknowledge. I’m not going to be the one who suffers when I did nothing wrong. Again you have been doing 3rd party deals and your employee, actually new sales manager, could have said can you sign the title and send or bring it up here. Instead of it’s in your best interest to find the title and give it to us. Just an fyi I will be going further in every way I can.

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