Livermore Alfa Romeo

They texted me multiple times with a chat bot asking for a review. I replied saying they didn't want my review, but they persisted. I then sent one final text saying if the sent me another text or email, I would leave a review. They assured me they would not. A day later I received four emails asking for a review. So here it is: I caught them in multiple lies. Multiple. Bald face lies about contacting the warranty company, and doing diagnostics. Meanwhile I rented a vehicle while I left my vehicle there, and they continued to lie. I will give them this: When they knew I had them in multiple lies, they removed the charges for the multiple diagnostics and only charged me for an alignment. I would take my car to a Volkswagon Dealer before I would ever go back to Livermore. This was their second change. The first time I was there they replaced a belt wrong and I had to have the Maserati dealer in Walnut creek fix it. So, caveat emptor.

Many thanks to both Tucker Pulliam, the service manager, and Hamayun Faraz, service advisor, for their recent prompt and courteous service on my Explorer ST. Several recalls were completed. In addition, work based on a technical service bulletin was completed proactively, to avoid future problems. I'll be back again.

Once I was able to make a connection with the service department, I was able to make the appointment I desired. The day of the appointment the service was excellent.

Very helpful and cooperative. Great on following up. I would recommend them to anyone needing service . Would bring my car there again

Everything went well, took some time to get it done but at the end it was ok.

My first experience resolving a recall issue was excellent. I received a detailed summary of necessary services, and Amir even made sure the car was washed and cleaned. I will be definitely going back to them :)

I worked with sales consultant, Karina Kuraczyk, regarding a lease on a Mustang Mach E Premium AWD, glacier gray. I was interested in THIS particular vehicle and she found the perfect car and was able to get me to the price point I needed. Such a professional and so diligent with follow though! If you are looking for a new Ford, contact Karina.... she will definitely take care of you. I would work with her again!

I noticed significant improvements in staff and service since my last visit to the service center. Both AJ and Makayla went above and beyond to provide excellent customer service. I’m happy to see the changes that have been made and I look forward to continued business with Livermore Ford.

Service was performed in the allotted time. Vehicle was well cared for. Would recommend to others.

Great service! I was provided a detailed summary on the recommended services were and given the option on which service needed the most attention. Only bummer part was that the car wasn’t washed but that’s ok. Other than that, it was fast and efficient!