Gerald Jones Volvo

By far the worst service department I have ever encountered in my life. If I could give a 0 star rating, I would. We dropped our car off to get an oil change and check a humming noise coming from the back of our Subaru Outback last Saturday. At 5:00 pm they called and said that they changed the oil, but they did not have time to check anything else. We drop the car off again on Friday to check out the initial issue. They called at approx. 1:00 pm and said that "It "may" be both wheel bearings" We instructed them that we were going to do a single wheel bearing since we had one replaced 40,000 miles ago. They said that they would do that. Approximately 2 hours later the service department called my wife to say they had taken it upon themselves to break a bolt on our vehicle (which made it undriveable) and that "it was going to have to be broken anyway to repair the bearing (never called to receive consent to break the bolt). They also did not have the wheel bearing in stock, and had to order one (which arrived late today) so we were left without a vehicle for four days. When we went to pick up the vehicle, the clerk said that "it may be all four bearings" and that he drove it earlier today and hands us a check that includes the charges for time, the wheel bearing (that arrived today after 1 pm) and the BOLT THAT THEY BROKE! At this point I couldn't stay quiet any longer and demanded that we not be charged for a part that was broken by their service department without our consent (also leaving us without a vehicle for all-together 5 days), and today diagnosing an entirely new problem! The quality and customer service I received was beyond unacceptable, and the sheer incompetence was undeniable. I will ensure that I spread the word about the service I received

Had to replace our family vehicle due to a wreck. Jim Dupree worked diligently with us to find a car that fit our family needs and budget. Jim couldn't have been more helpful or caring. We got the list down to the three most likely and drove over to test them out. We live over four hours away, but working with Jim was really THAT good. When we arrive he introduced us to Scott Guyer who joined the team of trying to get us in the right car. Scott was great! No pressure, just a spirit of helpfulness! Great guy and great character. We ended up in a car that wasn't on the original list (it had been traded in the day before). Jim and Scott guided us to a great car (better than we expected to get) within our budget (actually for less $ than we could have imagined). We bought our Camry Hybrid and headed home happy. I would highly recommend Gerald Jones Subaru, Jim Dupree, and Scott Guyer with no reservation. These guys will get you in the right car for the right price. We have another car that we'll replace later this year and I am sure we'll be calling Jim to get us started then too.