Watertown Chrysler

If I could give this dealership 0 stars I would. They sold us a car that was promised to have no issues and run just fine and the day after we brought it home there was already issues with it. They refused to do anything about it or even look at it, so we brought it to another dealership to look at it and it needed a new engine. I called them to talk to them about this and was told to never call there again and was hung up on by Jason.

Made an appointment to get the cruise checked out before my warranty expired. The vehicle was delivered there as a courtesy deliver from RAM since there was a buy back on the previously owned one. Of course the cruise problem was intermittent. I went to drop it off. I talked with Tom, he said if they couldn't find anything there would be a problem with billing somehow for the shop, so they didn't want to look at it. I asked him if there were many RAM pickups with intermittent cruise problems. He raised his voice and said that he was a Service Writer, not a mechanic. He was so unprofessional. I sure would think someone working in a RAM dealership as a service writer would know if a cruise issue was something that he had written up many times before or not. I made an appointment at Gesswein Motors 45 miles away. I drove to that location for the appointment. The mechanic hooked up a diagnostic device and it showed right away that there was an issue with my cruise control, a clock spring. The part was back ordered so I had to make another trip about 2 weeks later to have it replaced. I was in need of tires soon, so I purchased them at Gesswein's since they took care of the issue without getting upset about it.

The work was done quickly, everyone was courteous and professional.

I purchased a vehicle in July and the things that were suppose to be fixed still are not done! Rude Staff, customer service is unwilling to provide help! Never again,

It was great everything was checked over and explained thoroughly. Any concerns I had were corrected and fixed in a timely manner

Did a great job for what i brought my car there for. Took a little longer than expected though. Great service in the back, helpful. While I was in the waiting area I did hear a few people complaining about how long it took for their vehicles to be done. For me, time really isn't a priority, the priority for to me is the quality of what they did for me.

they said it would take a half hour to get done and it was a half hour before he started

Whenever I need service they are always willing to help and make the experience easier.

I purchased a used enclave-----Soon after I started getting different sensors-with check engine light on---they were great at getting it in and checking it out---it ended up needing a different engine and timing chains---watertown ford covered everything except the timing chains---they were great to work with through all of this---great bunch of people

The only downfall I have, was that the last 3 times I have taken my car in to get it fixed, they never had the parts on hand and I always have to leave my car there for two plus days for them to order parts.