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Watertown Chrysler

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (204 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (204 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Prompt and personal service! Very Friendly!

I took my 2013 F-150 in for an oil change. I was met as soon as I walked in the door and told the supervisor what I wanted and it was taken care of. I was impressed with the fast service and the attitude that they cared about the business I was giving them. However I was disappointed when I got home and noticed the cover under my vehicle that covers the oil drain and other things was just hanging. The technician was careless in not ensuring everything was replaced as it was supposed to be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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very good

All went well with service, good snacks also, I like the fast in and out as I'am very busy thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Top Notch Service

They were able to service the vehicle quickly and did a nice job of cleaning the major areas. Yes, I will take my vehicle there again and would recommend their service to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

In and out - no problems. Enjoy your hours of being open until 8:00 during the week. I can come to town after work and get an oil change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

The Quick lane is always ready and they do a great job. Also everyone is very helpful and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Extemely fast service and friendly conversation!

Took my RAM 1500 to Watertown Ford Chrysler for an oil change & tire rotation. I received extremely fast service and friendly conversation!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Auto Technician

Would recommend to others to purchase here. Helpful staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Employee shirts do NOT denote quality experience!!

At 12:30 I pulled up & only 1 vehicle was in a stall, 2 men working on it, one black in Wtn Ford shirt & one white in a white t-shirt. That was the east stall, two employees were at that desk & one employee was at center desk eating some hotdish. I went to speak to the one employee at the front desk along the wall (bald, bespeckled, older gentleman). He told me to go to one of the men in the stall desks. (No help whatsoever!) The guy eating hotdish couldn't help & said the guy with the black shirt at the other desk would be over in a little bit. Luckily one of the guys working on the vehicle, the white guy, with the white t-shirt & blonde hair, came right over. He politely asked what I wanted done, gave me the buzzer & (for the first time EVER) demonstrated what it would do when my vehicle service was complete. Thanks goodnes he was there!!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great help

Brian Blocker was very helpful, and very professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ford Edge

Donna was a great help, she answered all our questions. I (Cindy) love my new EDGE!!! Everyone works great together at Watertown Ford, Donna brought over an employee that has leased the Edge and has had 3 of them and not one problem, so that helped a lot!! Rick was very helpful on suggesting accessories to add to my new vehicle. Thanks Watertown Staff for all your help!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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