Reviews
Write a reviewif i could give it zero stars I would.
if i could give it zero stars I would. Worst customer experience bait and switch from sales. Bought Lincoln Navigator from there in 2022 that was certified pre-owned and given paperwork when the salesmen dropped it off. After trying to make a claim they denied CPO status and the salesmen had been fired. Super shady that no one could verify the CPO status or warranty even though we had the paperwork. Lots of terrible reviews on line for this dealer. Total junk and wont honor their word nor paperwork. Will tell everyone I know not to shop here and they were incredibly rude to my wife. Stay away from shady and cheating dealership. Again stay away nothing but shady reviews then generic Bot reiews for how great it is. Casa Ford is a unethical shady dealer.
if i could give it zero stars I would.
if i could give it zero stars I would. Worst customer experience bait and switch from sales. Bought Lincoln Navigator from there in 2022 that was certified pre-owned and given paperwork when the salesmen dropped it off. After trying to make a claim they denied CPO status and the salesmen had been fired. Super shady that no one could verify the CPO status or warranty even though we had the paperwork. Lots of terrible reviews on line for this dealer. Total junk and wont honor their word nor paperwork. Will tell everyone I know not to shop here and they were incredibly rude to my wife. Stay away from shady and cheating dealership. Again stay away nothing but shady reviews then generic Bot reiews for how great it is. Casa Ford is a unethical shady dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re sorry to hear about your experience, Jake. It sounds like there may be some confusion regarding the location, as Casa Ford El Paso and Casa Ford Las Cruces are separate dealerships. We take all customer concerns seriously and want to ensure your issues are addressed properly. Please contact us directly so we can look into this matter further and assist you in resolving it. Thank you for bringing this to our attention, and we appreciate your feedback.
Awful service.
Awful service. I have never experienced such a lack of trying to help the customer.
Awful service.
Awful service. I have never experienced such a lack of trying to help the customer.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase