Casa Ford

I have 3 ford vehicles 1ka LINCLON. Ford is My go to vehicle. I have always trusted my deal ship because I have always had a good working relationship Mager Oscar Sanchez. He always under. Stood what I needed to. Get fixed. It's very hard to trust some one that is not some one you each day .He earned my trust.. Now he is no longer there ,that he had be transferred. I believe as a customer The owner or manager made a large mistake in doing so. I'm just a customer with 3 ford vehicle's that has spent thousands of dollars at Case Ford. I'm very sorry he no longer there.

Be very cautious when buying a vehicle from this place! My husband and I bought a used 2023 Chevrolet Tahoe on 06/09/2025 from Casa and we haven’t been able to drive it without it being in the shop! As of today it has been in the shop for major internal issues (Diagnosed by Bravo Chevrolet in Las Cruces) very trustworthy service dealer by the way and currently in a loaner, since. The multi point inspection was garbage, do not trust Casa’s word! The CARFAX was garbage too! First time we experienced a check engine light they just reset the code, no diagnosis and gave the vehicle right back. DO NOT FALL FOR THE 7-DAY CASH BACK PROMISE! When asked for our money back the dealership found every way possible not to give us our money back and after the 7 Days passed we were stuck with basically a “lemon” Thank goodness the vehicle is still under bumper to bumper warranty! Next, we signed for the purchase of this vehicle to have 30,000 miles and when we received the vehicle in our possession from Casa it had 33,000 miles on it. SCAM! Casa “detailed” our vehicle burned the center console and was promised by the used car sales managers Judah and Jaime Mejia that it would be replaced. The time I checked on the status of this, I received a “I’ll get back to you” and never heard back from him since. This place is a joke and it’s very saddening that we have been unable to drive our vehicle for almost two months now. Paying for a vehicle that we can’t even drive, they made their sale and could care less about their customers satisfaction. I hope this review helps other customers, so they don’t fall into the trap we did!

Deceptive practices. File a federal trade commission complaint to stop these crooks. I purchased a vehicle cash and they placed a hidden "accessory" fee. No one could tell me specifically what that was until I went to the finance department. They told me it was required to purchase $595.31 triton paint, $499 gps, $399 loyalty advantage.

I went to casa ford to buy a Ford Ranger on march, everything was ok, until they sent me to the finance person, he start talking me about some warranties, I tried to cancel all those warranties since the first day but its been an issue, I did everything they told me to do to cancel them, and since march I call and call about the cancellation and the only think that they told me every time is that I have to wait two week, its been 3 months and the last time that I called they told don't call us we will call you, since then is been a silence,

I recently visited this dealership to check out a 2.5L Hybrid AWD Ford Maverick—specifically VIN 3FTTW8B37SRA53959. At no point during my initial visit was I informed that this vehicle had already been special-ordered by another customer. I expressed interest, stated that I would think about it, and possibly return over the weekend. When I came back, a different sales rep greeted me and once again never clarified the reservation status of the vehicle. Instead, they proceeded to initiate a sale, quoted me numbers, and even had me sign paperwork. Then, after investing two hours of my time, I was informed that the sales manager refused to complete the deal due to the truck being pre-reserved. This entire ordeal was incredibly frustrating and unprofessional. Not a single team member showed any remorse for the time I wasted or the misleading communication. In today’s tech-savvy world, it's unacceptable that staff can't clearly see when a vehicle has a deposit or hold. If a vehicle is reserved, it should not be on the main lot or presented to other buyers. Even a simple “Hold” sticker on the windshield would have prevented this. I left deeply disappointed, empty-handed, and with zero trust in this dealership. If you're looking for transparency, professionalism, or respect for your time—look elsewhere.

Unreliable and manipulating. My Daughter wanted to return her Bronco Sport on the second day. She and her husband had never bought a car on her own so I’m assuming taking advantage of them didn’t matter. She was told she couldn’t. Most dealerships will give you 3-7 days to return a vehicle. My daughter has hypertension and is not doing well because of this. If they do not take the vehicle back then our final resort will be to take legal action. I am extremely disappointed with Casa Ford in El Paso

I like everything about the dealership, from the vehicle selection to the sales representatives. However, I have a couple of issues: I referred my son to the dealership, he bought a car, and I was told I would receive a $100 referral. It’s been a few months, and I still haven’t received it. Additionally, the coupon book for my son’s vehicle purchase hasn’t arrived yet; he keeps being told it was mailed out. Other than that, I love the dealership!

I don’t like leaving reviews, especially bad ones, but in this case I think it’s more than fair and people should be aware of what they’re getting into when going to this dealership. I also had to heavily edit it to get it into one review. It’s a whole Saga and the full review will be on yelp and everywhere else I can put it. The very brief version is- we bought a car from Casa Ford a year ago, having researched and wanting a reliable family car we found a 2014 ford escape with way less than 100K miles at casa ford. We brought up transmission issues we found while researching this model year and the salesman Robert, actually told us Ford Proper figured out it was a shift solenoid and the part was ordered and it would be repaired, and that he even felt it “slipping” during our test drive. Th backup camera was also malfunctioning-either a black screen with “contact your dealership” or an upside down picture. We purchased the car with the understanding that both the transmission and the backup camera parts were ordered and repairs would be made to mitigate issues and fix the camera. From the get go we have had nothing but problems, including delivery of the vehicle not being on time twice. Getting a flat tire with in the first weekish of having it, only to find the spare that came with the car was also flat and rotten which left us stranded for hours on the highway, it was like pulling teeth to even get them to replace the spare and we were out the cost of new tires on a car we literally just bought. So much for that 172 point safety inspection. The parts we were expecting for the transmission and camera were back ordered, and we called every few weeks and asked when we took the car for oil changes and always got the same story “back ordered” for a year, which I don’t believe, getting stranded on the side of the highway again with transmission problems that we were promised would be mitigated, only to find out the parts we were expecting were never actually ordered and magically the backup camera parts were in two hours before I called to complain. Imagine that- a year after we’ve been asking and I’m stranded on the side of the road with the exact problem we were promised would be avoided and *poof* parts are here! Except not the parts we need, or the ones we expected because Casa Ford got motor mounts instead. Because “your husband said he wanted new motor mounts” that’s so stupid it doesn’t even make sense, especially since my husband is a mechanic and our biggest concern WAS THE TRANSMISSION! Car salesman are known for being slimey and Casa Ford is no exception. I kept getting those automated messages from Casa asking “Are you or anyone you know interested in getting a new car?” And a few weeks ago I responded to to stupid robot after seeing the message and looking at my black backup camera screen with “I’m interested in getting the backup camera I’ve been waiting a year on fixed!” And of course I got no response. This salesman, Robert, even though he was the one that said Ford had a fix, felt issues during the test drive, and swore up and down it wouldn’t be an issue tried to use my frustrated response to their robot as some sort of admission that the transmission wasn’t an issue!!! So if you didn’t know, they can see and respond to those automated messages but if you have a legitimate problem THEY’LL JUST IGNORE YOU AND TRY TO TWIST YOUR WORDS AND FRUSTRATION! So here we are now, stranded between duty stations, we trailered the car (a whole debacle in itself, due to the not-quite 172 point inspection again and missing eye bolts) took it to a dealer close to us and… $7K TO REPLACE THE WHOLE TRANSMISSION for a car we paid $15k for ALL IN ONE YEAR OF DEALING WITH CASA FORD. I am wholly expecting some sort of rectifying efforts on their part but until that happens I HIGHLY RECOMMEND YOU GO LITERALLY ANYWHERE ELSE!

I recently had a less-than-pleasant experience with Casa. I cancelled my extended warranty before I deployed but I haven’t gotten my check. 4 months later and multiple attempts to contact them regarding my check, I've been met with complete silence. It's incredibly frustrating when a dealership fails to address customer concerns promptly. I provided an address to send the check to since I can not go in in person, expecting a smooth transaction. However, the lack of communication has left me feeling ignored and dissatisfied. A dealership's responsibility goes beyond the sale, and their failure to address payment concerns is highly unprofessional. I hope others take note of this experience, as clear communication and responsiveness are crucial aspects of any reputable business. As a customer, I expected better service and resolution from Casa. Unfortunately, I'm left with unanswered questions and a sense of frustration. A simple email with a way forward is all I’m asking for. Maybe direct deposit or a way to contact the warranty company. Anything but silence.

Very nice to try and get you a car promise this and that and those "promises"out the window they say theyll call you when "they can" never do get fired then it goes into the customer must pick up in person file i got a nissan had it for just about three months and the battery dies and now because it exceeded the warranty in miles its not covered my mom got a used car from a small car lot and they put a new battery on her vehicle kinda sad when a company that has a slogan for the customer does business this way. Im never getting a car from this place again BE WARNED THEY JUST WANT THE SALE but since they made it hard for me everytime i go im gonna make it hard for them until this is fixed. I feel generous giving them a star wish there was an option for no stars.