Empire Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)
106 Old Jonesboro Rd, Abingdon, VA 24212
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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Premier Service

July 2, 2022
By Carl Bolling from Cedar Bluff, Virginia

The folks at Empire Lincoln do a great job and are highly recommended.

Premier Service

July 2, 2022
By Carl Bolling from Cedar Bluff, Virginia

The folks at Empire Lincoln do a great job and are highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Empire Ford Abingdon, VA

February 4, 2022
By Earnest R. Crouse from Saltville, VA

Empire Ford employees are always courteous and service my Ford Escape in a timely manner.

Empire Ford Abingdon, VA

February 4, 2022
By Earnest R. Crouse from Saltville, VA

Empire Ford employees are always courteous and service my Ford Escape in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good Service

January 20, 2022
By Bryan Henley from Marion, VA

Friendly staff. Helpful. Made process easy. Good service

Good Service

January 20, 2022
By Bryan Henley from Marion, VA

Friendly staff. Helpful. Made process easy. Good service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Bryan, we appreciate your feedback on our Staff's outstanding service! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

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my car service

January 10, 2022
By Rosemary Tugman from Mountain City,TN

great lounge Friendly service people definitely will return

my car service

January 10, 2022
By Rosemary Tugman from Mountain City,TN

great lounge Friendly service people definitely will return

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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my car

December 17, 2020
By Rosemary Tugman from Mountain City , TN

great customer lounge...always free coffee and wifi

my car

December 17, 2020
By Rosemary Tugman from Mountain City , TN

great customer lounge...always free coffee and wifi

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair 5.0
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ms. Goldston

September 14, 2020
By Evelyn Hearl Goldston from Abingdon, VA

Friendly checkin. Accurate estimate of time required. Clean wait area with Keurig coffee available.

Ms. Goldston

September 14, 2020
By Evelyn Hearl Goldston from Abingdon, VA

Friendly checkin. Accurate estimate of time required. Clean wait area with Keurig coffee available.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Inspection sticker

July 31, 2020
By Wanda Mays from Abingdon, VA

All personal were very polite and helpful. The waiting area was nice and clean.

Inspection sticker

July 31, 2020
By Wanda Mays from Abingdon, VA

All personal were very polite and helpful. The waiting area was nice and clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Flex service

May 25, 2020
By Rosemary Tugman from Mountain City , TN

The only olace I take my Flex!! Great all around place to go !

Flex service

May 25, 2020
By Rosemary Tugman from Mountain City , TN

The only olace I take my Flex!! Great all around place to go !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair 5.0
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service

May 11, 2020
By Michael Lee Winters from Bristol, Virginia

Great service. However, they do not take the Ford Service credit card. They take major credit cards but I paid cash. I like to use the Ford Service credit card as you can take months to pay with no interest.

Great service

May 11, 2020
By Michael Lee Winters from Bristol, Virginia

Great service. However, they do not take the Ford Service credit card. They take major credit cards but I paid cash. I like to use the Ford Service credit card as you can take months to pay with no interest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair 5.0
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Michael, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Vehicle Service 04.14.20

April 18, 2020
By Douglas Randolph Evans from Damascus, VA

Great service. Standard oil change. Everyone was friendly and the service was done in a timely manner. The service was above and beyond.

Vehicle Service 04.14.20

April 18, 2020
By Douglas Randolph Evans from Damascus, VA

Great service. Standard oil change. Everyone was friendly and the service was done in a timely manner. The service was above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process —
  • Quality of repair 5.0
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Douglas, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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See all 18 reviews