Reviews
Write a reviewHelena Motors
Every time I bring my explorer in for service, my experience is great. The service department always is pleasant and treats me great. The service department always is timely and I have never had any problem.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
I just had the 15000 miles service done. sometimes the wait time is too long.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
BOB's Navigator
Oil change on my 2016 Lincoln. Prompt appointment and my Navigator was taken care of. Friendly staff.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome buying experience
I have purchased numerous new vehicles from this dealership. They have beaten any offers I've received from other dealerships and find rebates for us that we didn't know exist. I really appreciate their no hassle sales staff and had great luck with Kourtney Koch. Jeff in finance knows his business like no one else and will work his magic finding the best financing available or the best way to save you money. I do highly recommend them and have many family members who have also purchased vehicles from this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
customer
took my tire rotation sticker from Costco out and threw away. my sticker, not yours
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Survey
Staff was nice, did a good job. I am a long time customer and buy my vehicles new from this dealership.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Detailing and service
Everything was great, except that I didn't know that the detailing would take so long. The person who set up the appointment told me it would take 2 hrs. It took longer than that. I live 60 miles away from the dealership so I ended up sitting there all day. You can only spend so much time at Walmart. I think they did an awesome time on my Rav 4
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Satisfaction
Over time I have found that needed service was made available on the spur of the moment in times of need for such service. I find the entire service staff friendly and eager to help as needed, all being good ambassadors for public service. The caliber of work done on my vehicles has been excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Everything was great. A very easy and pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the feedback. If you ever need any help, please give us a call!
Great service after the purchase
Purchased a Toyota Avalon, the staff is extremely nice helping us navigate all the features of the car. Waiting area is very nice with free snacks and beverages. Shuttle service is great. Would highly recommend Helena Motors!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. If you need more help, our team is available to talk -- safe travels!