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Luther Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (72 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (72 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Amazing experience

I had an amazing experience at Luther Ford. Scott Stinson was the most helpful, and polite sales person I’ve ever worked with. He made the experience fast, and great, and got me the truck I wanted for the price I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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AVOID THIS DEALER AT ALL COSTS

The worst experience ever. Promised us a truck, completed the deal, insurance and loan finalized with bank and ready to travel 6 hours to pick it up and they sold it from under our feet. I have never in my life ever experienced anything like this. Terrible communications between sales rep, general manager & buyer. HORRIBLE!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very Satisfied

Very happy with the experience. Thank You Ashley and Luther Ford. Very happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service

friendly and courteous, made entire process easy, car was as reported, great deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great people

I personally had a great experience throughout the process. Bob was incredibly helpful and friendly. I was able to contact him at anytime I had a question. Thank you Luther Ford for providing me with a exceptional car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Waiting

I have bought cars here before in fact my wife just got a new 2016 focus about a month ago. This time however I've been waiting for over a week to here about my loan. I've called 3-4 times. We'll get back to you, another day goes by, I call again, I should be able to call you back in an hour and a half. I say ok, are you sure, yes!! Waited and waited, no call. They have closed. Called them today, still no phone call. I used to think that this was my go-to dealership, I guess, not so much anymore. And now after a week of waiting and running my credit down the vehicle won't work.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Terrible service

Buying process was very smooth, very easy to deal with. The service department on the other hand is very unprofessional, and very unhelpful. I would not recommend this dealership to anyone

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Love the WIFI

I always get my car serviced at Luther. I also really like the lounge area and it's nice that they have wifi available to help pass the time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Service!

Everyone in the dealership was very nice to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great deal on Tires

I got a new set on winter treads for my truck this past week. Best price around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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