Middlekauff Ford

We purchased a car from Middlekauff but was having trouble getting in and out of the car due to our age and flexibility. Dave and Mark worked with us so we could get into something that would fit with our life. Both gentlemen went out of their way to make sure we were satisfied. When we get ready to buy another vehicle we will be going back to Middlekauff for sure! Thank you guys so much for working with us and I LOVE MY CAR!

Terrible severs department wrong diagnosis fix the truck then it broke down with same condition

Out of state buyer. Spent a week working a deal. Paying out of my pocket for PPI and Transportation. Financing was approved and secured thru dealership for ease of transaction. In the 11th hour, the day I was paying transportation. I was called and told they do not allow PPI or put trucks on hold for out of state buyers unless they were flying in. Because I was having this shipped, they would keep the truck on the lot to sell underneath me. Deal fell through. I’m not buying sight un seen without a 3rd party PPI. Threatening to sell underneath me because I am not local even though Financing is secured? What a joke. ****Salesmen were top notch and deserve better.**** "My name is on it, I take responsibility for it, it defines who we are" - Gregg Middlekauff, President

I’ve dealt with many ford dealerships throughout the United States! I can say for certain there is no better ford dealership than Middlekauff ford in twin falls Idaho. There training of their techs is their top priority to expedite proper and thorough repairs. They do a spectacular job throughout their departments to keep people coming back. Thanks to the whole team…

https://www.bbb.org/us/id/twin-falls/profile/new-car-dealers/middlekauff-automotive-group-inc-1296-1000020124 Middlekauff Automotive Group BBB Rating & Accreditation F BBB rating

Very bad service, I took my truck to have the steering wheel controls fixed and the air bag light that is on, and instead of having it fixed, they aligned the tires, which is why the steering wheel controls were broken

Tabby at Ford Service did a great job, quick, friendly and very affordable. Great place to buy and service your next vehicle.

Middlekauf is THE BEST TEAM! Professional, friendly, helpful in all depts. Lease,Sales & Service. I have just purchased my 3 year leased Fusion from them!

We purchased a 2012 Lincoln MKZ from a dealer in Pocatello. We first went to our local Lincoln dealer (Middlekauff) in Twin Falls. We were specifically looking for a Lincoln hybrid. When speaking with the Middlekauff salesman we were informed that they did not have a hybrid. The salesman then tried to convince us to buy a different Lincoln or Ford. I asked if they could arrange to receive one from another Ford-Lincoln dealer in Idaho or Utah. At that point the salesman simply walked away. Several years later my wife took the car into Middlekauff for routine maintenance and an oil change. Upon arrival at the service desk she was ignored by the service manger who was busy shuffling papers and then walked away. About 15 minutes later he returned and accepted the keys to the car and the service was performed. Subsequently an electronic survey was provided, and my wife completed it. She noted that the service manager was not prompt in recognizing and responding to her presence. Several days after posting the survey, a handwritten note was received by mail from Middlekauff management wherein the author indicated that my wife would “perhaps be happier going to Jiffy Lube in the future”. We ceased taking the car into Middlekauff for service. Several months ago we received a recall notice from Ford-Lincoln that the car had a potentially defective airbag. We took the car to our local dealer (Middlekauff). The service manager was not pleased that we had purchased the car from another dealer but agreed to honor the recall notice. We picked up the car two days later and found that the car had a small cut in the back seat, the molding on the A pillar was broken/dislodged and there was grease on several areas of the interior of the car. Due to the previous experience with Middlekauff we elected not to return and lodge a complaint. Two days later the airbag indicator light came on indicating an issue with the recalled/replaced air bag. We took the car to a Lincoln dealer in Boise last week. The diagnostic tests performed found that there was a loose wire in the electrical harness under the seat that had probably been dislodged during the recall/replace work done at Middlekauff. Upon returning home my wife contacted the customer service manager at Middlekauff and explained the situation. She was told that since we did not immediately return on finding the damage and grease there was nothing they could/would do about it. We will never purchase a vehicle from Middlekauff or have service performed at that establishment. We will let others know of our experience and will recommend that this facility does not represent the Lincoln brand in a positive manner.

I worked with Toby LaPray, who was absolutely wonderful. Toby was extremely patient and attentive to my wants and needs. He was determined from the beginning to get me into something that met my needs, and he worked until he did just that. I also worked with Chris Layton, who I also really appreciated. Chris was kind and attentive to my needs as well. It was a pleasure working with these two. I’ll definitely be recommending these two gentlemen to people from here on out.