Reviews
They use a third party called TELECHECK to verify a
They use a third party called TELECHECK to verify a check. In my case they turned down my check for $3,500 even though I had adequate funds in my checking account.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Crav, it is upsetting that your experience with us did not meet your expectations. Your concerns are very important to us. We look forward to providing you with the 5-star experience you deserve in the future.
The entire staff was so professional.
The entire staff was so professional. From Brian to Tom to the employees passing me by. My wife saw the van she wanted and without hesitant your team made it happen.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Shady GM and FM.
Shady GM and FM. Stay away from this dealership. Condescending xxxxxx. Nick Rauch and the GM. After getting a vehicle from here, I was promised a key, several times, I attempted to get the key. Then all of a sudden I get my phone blow up, stating, “ I stole the vehicle” they even called the Army like I did something wrong. Unconscious bias, racist, and prejudice, would accurately depict the managerial team.
- Customer service 1.0
- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
This is my 4th Ford and all from Mike Castricci. They...
This is my 4th Ford and all from Mike Castricci. They are a great dealership! Friendly & professional. I always enjoy my experience. My sale rep is great and knows me. He is entertaining and helpful. Mike Castricci does it right…customer service and quality vehicles!
- Customer service 5.0
- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your buying experience, Diane! Congratulations on your Ford! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
Found out last Thursday I needed to get a car. I looked...
Found out last Thursday I needed to get a car. I looked up mike castrucci online answered a few questions. Within a couple minutes got a call from Russell Holloway. On Saturday at noon I was in a new (to me) car. Russell was fantastic. This is the second car I have purchased from Mike Castrucci ford. I couldn’t be happier.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good morning Tim, thank you for sharing your experience. Customer service is very important to us, so we are very happy to hear that you received the level of service we are dedicated to providing! We value your time and business and look forward to continuing to support you in the future!
I’ve been looking at Mustangs for my son for weeks. I...
I’ve been looking at Mustangs for my son for weeks. I drove two hours because they had the lowest prices. I was skeptical and thought I would drive the distance and then there would be a bunch of hidden cost or fine print but there wasn’t. I couldn’t believe it. Mike Routt told me that’s not how he does business and I was really taken back when everything was just as he said it would be. He and Bryan Smith actually gave me a better deal than we had discussed on the phone. I was actually pretty belligerent with Bryan because I swore I was right and I now know I wasn’t. He gave me an option that actually saved me thousands. The process was quick and easy and it may have been the easiest car purchase that I have ever made. When it was time to leave I seen what kind of guy Mike really was. We had kept him past quitting time and we were going to head home. Mike came out and he and my son sat in the car as Mike took the time to show him all of the cool features and helped him set up his radio. My son was overjoyed and I could tell that Mike was just as excited to show him all the bells and whistles. He stayed at least 45 minutes after they were closed. I have bought a lot of cars and never have I had someone stay and go over anything with me Exspecially after the deal was done. The two hour drive was definitely worth it. I would really like to buy local and give them opportunities but when it all comes down to it I have to do what’s best for us and the benefits of the drive are definitely worth it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your buying experience, Dave! Congratulations to you and your son on your new Mustang! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.
It was a great experience and would recommend anyone to...
It was a great experience and would recommend anyone to try them 1st when buying! I couldn’t be happier! Very friendly and really took the time and was by far not pushy. Thank you for all the had a hand in getting us the best price and payment!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Desiree, thank you for the superb review! It is standard policy to treat each of our customers with the kindness and gratitude that they deserve. If you ever have any future automotive needs, our team will be thrilled to serve you.
Found the car on the internet. Roger met me at the door...
Found the car on the internet. Roger met me at the door on a very cold day. He was courteous, friendly and about as straight forward as I could ask for.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Sid, we really appreciate you sharing your experience with us! We value your time and business and look forward to continuing to support you in the future.
Mike Routt was very patient with me over the course of my...
Mike Routt was very patient with me over the course of my frequent visits getting me the vehicle and the deal I wanted. Excellent experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!
Best car buying experience I've ever had
I dont have the best of credit but they still managed to get me into a car for exactly what I wanted to pay monthly these two helped me out immensely even let me have the car out for hours to make sure it was exactly what we wanted. If you want a new or used car make sure you go check out these two guys in particular
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing your buying experience, Scottie! We are so happy to hear that you had a great experience! We truly appreciate your business and look forward to your next visit!