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Permian Ford

(195 reviews)

Reviews

(195 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Came for my regular oil change. The service was completed...

Came for my regular oil change. The service was completed as normal. Everything seems to be good! Always excellent service. Friendly & Helpful Staff as always!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service department saw me late into the afternoon and...

The service department saw me late into the afternoon and still serviced my truck in a timely manner. Any issues they found were explained correctly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Review of vehicle purchase

Wonderful experience. Mr. Creagor listened to my criteria and found me exactly what I was looking for. He did NOT try to pressure me into anything extra or unwanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Safe travels!

Great Service

Sales with Ramon was decent, got a truck I wanted and got too the road. Had some issues with the truck but Derek, Kevin, and his team have truly done a great job at getting things fixed even though I was not in Hobbs anymore, some small hiccups but overall, would recommend to anyone looking for a vehicle in Hobbs. Good crew. Nice clean appearance as well. Good to know a company will look out for costomers even after a purchase. That's very uncommon and just shows Permian goes above and beyond. Thanks for your help. *LAST REVIEW FROM ME IS NOW VOID* KEVIN, DEREK, AND HIS TEAM DID A GREAT JOB IN MAKING THINGS RIGHT.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Cody Parker, thank you for leaving such a great review and high star rating. Thank you so much for being one of our valued guests and we look forward to your next visit!

Great Customer Service!!

Great place to purchase a vehicle and have service done! Staff is always friendly and helpful. They always go above and beyond to make sure we are taken care of!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New car

Ramon was very professional and we had a very positive experience. Vehicle was clean and we were very pleased with out experience. Great vehicle and very comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Expert Service prevented me from renting a car

I was towed to the shop because I had a blowout my car does not have a spare tire. Fortunately I purchased warranty on road hazards when I purchased the car. Unfortunately the tire was a special order requiring two days to get it in. So that I did not have to rent a vehicle, the service agent went above expectations and put on a similar tire that would work until my tire came in, the next day. I recommend this dealer to everyone for sales and service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for your business! Take care!

Horrible, felt like they were just making things up to...

Horrible, felt like they were just making things up to get me out of there. I took it in for engine light on and recalls. One person calls me and said my engine light was on because oil change I told him I changed 2 days before I came in and keep up with that. So he said well you need fuel filters changed I replied by saying sir u change every 30,000 and he said ur right. I did not feel safe leaving my truck anymore..... horrible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Permian Ford’s employees are very attentive and provide a...

Permian Ford’s employees are very attentive and provide a welcoming place. They show you that you are important, not just a number. They will take good care of you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience! My Vehicle was done faster than...

Great experience! My Vehicle was done faster than expected. Vehicle was clean and service was quick will be recommending other to bring In their vehicles!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.