Stivers Ford of Montgomery

Great service great customer service large imventory

I purchased a vehicle from here September 19,2015. I had spoken with a sales rep Jackie Banks. For hours throughout that day which was a Friday he called me to varify information an for me to email and fax him everything that he needed. Upon my arrival after work NOTHING was together, I waited almost 2 hours to see the car in question. It was close to 9pm before I left an still no paperwork was done. I had agreed to get the car I looked at an they allowed me to test drive it home an bring it back the very next day at my appointed time. Once I arrived it took almost an hour for him to see me. The finance manager must have thought that by me being a woman I was completely ignorant and tried to give me extremely high interest rates! I did my homework prior to contacting them about the car in question an had visited other dealerships. It was literally a flat out war between us an when my fiancé would jump in with his opinion the finance manager would rudely interrupt him an say that his name wouldn't be on the car so it needed to be only me speaking with him. HOW RUDE! So I got the car anyway, 2011 Dodge nitro. It has now been a year since I purchased it an we have replaced the alternator, a starter, a hose, timing belt, radiator an now have to get a flywheel!!! I have never had to do so much to a car in one year!!! The service here sucks, you can't even get anyone on the line in the service department. Now I'm looking for a great mechanic to fix my car because I refuse to continue to try getting in touch with Strivers to fix it. I love my car but for a car with less than 75k miles it should not have this much trouble!!!!

WON-DER-FUL!!!!! Shawn Blue is dedicated to his work and making sure his customers are happy! The facility was spotless! The staff was friendly and appeared to be one big family. Way to go Shawn and staff at Stivers Ford! You rock!!!

Had my 16 MKZ in for a warranty repair of the passenger puddle lamp and also the 1st service and everything about the service and repair was just perfect , from the minute I arrived to when Mark handed me my key , professional and courteous, couldn't have been a better experience.

I carried my vehicle in for an oil change and a adjustment on an error message regarding the headlights and received excellent service

As always, I received excellent service from the Quick Lane.

The BEST, repeat BEST, experience I've had getting my vehicle serviced. Everyone was very pleasant, helpful, and (above all) meticulous when handling my 2015 Ford Edge. Other dealerships should emulate Stivers attention to detail and customer service skills. Keep up the great job! I look forward to my next service visit.

Excellent service, fast and complete. Service personnel was very technically informed and was able to answer all my questions. A job well done!

SERVICE WAS GREAT, I Will tell my friends and family

Was given a price on text then they done the old bate and switch said I could get a Veteran discount but some reason when it came down to the deal no Veteran discount or Ford motor discount going to send Ford Motor Company a letter and the VFW bad a dealership cheets our Vets.