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Genesis of Clear Lake

(61 reviews)

Reviews

(61 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis of Clear Lake from DealerRater.

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Couldn’t have asked for a better experience or a more

Couldn’t have asked for a better experience or a more professional environment to help us into a vehicle that offers everything a person could want or need. Super excited to be in this GV 80 coupe.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had a great experience at this dealership!

Had a great experience at this dealership! The entire process was smooth, and the staff was friendly and professional. Special shoutout to Danny—he was absolutely awesome! Super knowledgeable, patient, and made sure I got exactly what I was looking for. Highly recommend asking for him if you’re planning a visit!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The new facility is one of the nicest locations we’ve

The new facility is one of the nicest locations we’ve visited while shopping around Houston. Every employee we encountered was warm and welcoming. Danny, in particular, stood out with his personable approach and dedication to helping us find the perfect vehicle. He showed us a wide range of options and consistently ensured the accuracy of the information he provided, never guessing or giving vague answers. We’d absolutely work with him again—10/10 experience. As returning Genesis customers, we continue to be impressed by both the service and the vehicles!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Between Nyanna(Salesperson), the Sales manager Mr.

Between Nyanna(Salesperson), the Sales manager Mr. James, and Ross the finance Manager, I had a pleasant experience. They're so personable and helpful and not pushy at all. They make you feel comfortable purchasing from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Everyone was great but we had an appointment and still

Everyone was great but we had an appointment and still had to wait to complete the sales process. Jake was very thorough and answered all of our questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Whole process of buying a used car was smooth, clear

Whole process of buying a used car was smooth, clear explanation from start to finish

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Nyanna was amazing and really helpful, patient and I

Nyanna was amazing and really helpful, patient and I would definitely recommend getting a car with her

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I had an excellent experience working with Nyanna at

I had an excellent experience working with Nyanna at Genesis of Clear Lake. She was professional, friendly, and incredibly knowledgeable. From our first conversation to driving off the lot, she made the entire process smooth and enjoyable. She listened to what I needed, offered helpful advice without any pressure, and made sure I felt confident in my decision. I truly appreciated her honesty and attention to detail. If you're looking for someone who genuinely cares about her customers, I highly recommend her!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great dealing with Jake, James and Rich.

Great dealing with Jake, James and Rich. The whole team here at Genesis of Clear Lake was great and made the whole experience nice and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

DO NOT BUY a car from Genesis of Clear Lake!

DO NOT BUY a car from Genesis of Clear Lake!!! They advertise a low price to bait you in and throw on thousands of side fees on the backend which they will refuse to remove. I offered full asking price on one of their vehicles and then came all the xx add on fees they tried to tag in. BLAKE is the sales manager and is the one to avoid at all cost. Talks down to you and refuses to explain why he won't remove his add on fees. Example fee: "forever tint" = $500 "dealer services" = $500, "detect it" = $400 "convenience fee" = $235, these are just a few of the nonsense add ons they try and tag on after you call in. I even offered to let them keep $1000 of their fake fees on and only asked them to remove the forever tint (I didn't ask for tint) and the "dealer services" and Blake refused to do it. I spoke with Genesis concierge and they explained that this is not standard for Genesis dealers and that they frown upon dealers doing exactly what Blake did to me. Again DO NOT BUY from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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