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GENESIS OF MERRILLVILLE

(58 reviews)
Visit GENESIS OF MERRILLVILLE
Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–6:00pm
Tuesday 10:00am–7:00pm
Wednesday 9:00am–6:00pm
Thursday 10:00am–7:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday Closed

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New (219) 587-0133 (219) 587-0133
Used (219) 587-0172 (219) 587-0172

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About our dealership

This seller has been on Cars.com since March 2025.
Welcome to GENESIS OF MERRILLVILLE!

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Reviews

(58 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of GENESIS OF MERRILLVILLE from DealerRater.

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World class sales and customer service.

World class sales and customer service. Definitely worth the experience. Everyone was helpful and no pressure to purchase, and very knowledgeable about the inventory

World class sales and customer service.

World class sales and customer service. Definitely worth the experience. Everyone was helpful and no pressure to purchase, and very knowledgeable about the inventory

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

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It is a great pleasure to work with Justin.

It is a great pleasure to work with Justin.He is very pleasant, polite, professional and very knowledgeable about the car I purchased. He setup and explained the technology in the car. He made followup calls and sent texts to make sure I was comfortable with car. He is always happy and willing to answer any and all questions. I feel reassured. I have known Adam since 2022 when Purchased my 2022 g80. He is always pleasant, professional and happy to answer questions I may have. Adam, you are the reason I purchased my second Genesis car within four years. Genesis of Merrillville you made an excellent choice in placing Adam in his present position. thank you Zach for taking photos, my car and the sales team, it is a good memory. I want to thank everyone who was involved in preparing the car for delivery and specially Ben, Joe French and Joe the mechanic, in my opinion is the most important team member who does an excellent job of making sure my cars are safe to drive. The car was very shiny and decorated when I first saw it. It was a very pleasant experience. Everyone was smiling and it was great to see they enjoy what they do.

It is a great pleasure to work with Justin.

It is a great pleasure to work with Justin.He is very pleasant, polite, professional and very knowledgeable about the car I purchased. He setup and explained the technology in the car. He made followup calls and sent texts to make sure I was comfortable with car. He is always happy and willing to answer any and all questions. I feel reassured. I have known Adam since 2022 when Purchased my 2022 g80. He is always pleasant, professional and happy to answer questions I may have. Adam, you are the reason I purchased my second Genesis car within four years. Genesis of Merrillville you made an excellent choice in placing Adam in his present position. thank you Zach for taking photos, my car and the sales team, it is a good memory. I want to thank everyone who was involved in preparing the car for delivery and specially Ben, Joe French and Joe the mechanic, in my opinion is the most important team member who does an excellent job of making sure my cars are safe to drive. The car was very shiny and decorated when I first saw it. It was a very pleasant experience. Everyone was smiling and it was great to see they enjoy what they do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

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Dave Cox made my purchase of our second Genesis GV80 a

Dave Cox made my purchase of our second Genesis GV80 a breeze! His exceptional customer service, attention to detail, and genuine care ensured a smooth and enjoyable experience. I highly recommend Dave for his professionalism and dedication!

Dave Cox made my purchase of our second Genesis GV80 a

Dave Cox made my purchase of our second Genesis GV80 a breeze! His exceptional customer service, attention to detail, and genuine care ensured a smooth and enjoyable experience. I highly recommend Dave for his professionalism and dedication!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We’re thrilled that Dave made your second GV80 purchase so smooth and enjoyable. We truly appreciate your continued trust and loyalty to Genesis of Merrillville—enjoy every mile in your new GV80!

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Dave Cox was easy to work with.

Dave Cox was easy to work with. This is our second Genesis and we are pleased with our purchase. Dave is very responsive and understands customer service. He always makes sure we get answers to our questions.

Dave Cox was easy to work with.

Dave Cox was easy to work with. This is our second Genesis and we are pleased with our purchase. Dave is very responsive and understands customer service. He always makes sure we get answers to our questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and your continued business! It's great to hear that Dave made your second Genesis purchase so easy. We appreciate your loyalty and look forward to seeing you again soon!

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It was a pleasure working with Justin and Adam.

It was a pleasure working with Justin and Adam. Justin was very knowledgeable about the vehicle and treated my family with kindness and respect. The car buying process with both Justin and Adam was simple and transparent. I would do business with them again!

It was a pleasure working with Justin and Adam.

It was a pleasure working with Justin and Adam. Justin was very knowledgeable about the vehicle and treated my family with kindness and respect. The car buying process with both Justin and Adam was simple and transparent. I would do business with them again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

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Very reponsive to client’s needs including vehicle type

Very reponsive to client’s needs including vehicle type and price. Willing to work with buyer.

Very reponsive to client’s needs including vehicle type

Very reponsive to client’s needs including vehicle type and price. Willing to work with buyer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your thoughtful review! We're thrilled to hear that you found our team responsive to your needs and attentive to both your vehicle preferences and budget. We strive to provide a personalized experience, and it’s great to know that we were able to meet your expectations. We appreciate your business and look forward to serving you again in the future!

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Can’t say enough good things about this Dealer.

Can’t say enough good things about this Dealer. From my initial interactions with Zach to the follow up from the Sales Manager Adam to finalizing paperwork with Jordy…this team is TOP NOTCH! If you are thinking Genesis (you should this is my 3rd) give these guys a buzz. They were super competitive with pricing to fit my budget and made the buying process frictionless. We drove from STL!

Can’t say enough good things about this Dealer.

Can’t say enough good things about this Dealer. From my initial interactions with Zach to the follow up from the Sales Manager Adam to finalizing paperwork with Jordy…this team is TOP NOTCH! If you are thinking Genesis (you should this is my 3rd) give these guys a buzz. They were super competitive with pricing to fit my budget and made the buying process frictionless. We drove from STL!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the incredible feedback! We’re thrilled to hear that your experience with Zach, Adam, and Jordy exceeded expectations. It means a lot to us that you chose to make the trip from STL, and we’re honored to have earned your trust—especially as a returning Genesis owner! We're proud to offer a seamless and competitive buying experience, and it's great to know our team delivered on that promise. Enjoy your new Genesis, and welcome (again) to the family! We're here anytime you need us.

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Had a great experience at Genesis of Merrillville.

Had a great experience at Genesis of Merrillville. Dave Cox was outstanding and easy to work with. Listen to what I had to say and met all my needs.

Had a great experience at Genesis of Merrillville.

Had a great experience at Genesis of Merrillville. Dave Cox was outstanding and easy to work with. Listen to what I had to say and met all my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

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Dave was amazing!

Dave was amazing! He went above and beyond to help us with our car purchase.

Dave was amazing!

Dave was amazing! He went above and beyond to help us with our car purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

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Being new to the Genesis model I required a lot of time

Being new to the Genesis model I required a lot of time and patience becoming familiar with the brand. Dave did an excellent job of making me feel comfortable with my decision. Whenever we needed assistance or clarification his manager Adam was there to help.

Being new to the Genesis model I required a lot of time

Being new to the Genesis model I required a lot of time and patience becoming familiar with the brand. Dave did an excellent job of making me feel comfortable with my decision. Whenever we needed assistance or clarification his manager Adam was there to help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

Dealer response

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

Show full review
See all 58 reviews