Brotherton Cadillac

Customers beware. 2020 Cadillac XT5 premium luxury. The rear wiper blade would stick. Found that the arm also would not follow the contour of the window. I was told that they would have to take the spoiler off to get to the arm and replace it. I was told that it was bent. They had to order the part. When I got home I found on the Cadillac forum a guy with the same problem. I performed the instructions. I was able to take the wiper arm off and was able to reach the nut under the spoiler with no problem. Remove the arm, found that the hinge needed to be oiled and worked out until free. The arm was not bent or bad wiper . is working perfectly. I am extremely disappointed because I had received a call after nine days when the part came in from the dealership, I told them I had already fixed it. They were requesting over $400 plus .It was going to be split with the extended warranty . I had never had my extended warranty split.. We have the premium extended That was through Shoreline Cadillac. It indicated that if the part is covered, the installation is covered so I do not know why they are trying to tell me that it needs to be split. I have never had extended warranty split. Ever since Cadillac has a separate building from the GM building this is when this problem started.I may have to start looking for another place to have my work done on my car since the warranty is going to expire soon.

Customers beware. 2020 Cadillac XT5 premium luxury. The rear wiper blade would stick. Found that the arm also would not follow the contour of the window. I was told that they would have to take the spoiler off to get to the arm and replace it. I was told that it was bent. They had to order the part. When I got home I found on the Cadillac forum a guy with the same problem. I performed the instructions. I was able to take the wiper arm off and was able to reach the nut under the spoiler with no problem. Remove the arm, found that the hinge needed to be oiled and worked out until free. The arm was not bent or bad wiper . is working perfectly. I am extremely disappointed because I had received a call after nine days when the part came in from the dealership, I told them I had already fixed it. They were requesting over $400 plus .It was going to be split with the extended warranty . I had never had my extended warranty split.. We have the premium extended That was through Shoreline Cadillac. It indicated that if the part is covered, the installation is covered so I do not know why they are trying to tell me that it needs to be split. I have never had extended warranty split. Ever since Cadillac has a separate building from the GM building this is when this problem started.I may have to start looking for another place to have my work done on my car since the warranty is going to expire soon.

They refused to submit my legitimate warranty claim to GMC, they then installed the driveshaft seal incorrectly causing it to fail again within a month. Shameful.

We bought a 2025 Optiq. Our sales experience with Jameson was great and his manager Keith was a “straight shooter”. No high pressure tactics which we appreciated. We recommend this dealership without reservation especially after two bad experiences with two other (not GMC) dealerships while we were shopping. And, we love our beautiful new car!

Please never shop at Brotherton Cadillac of Renton. They sold us a damaged 2024 Cadillac CT5. Underneath the front bumper was damage taped up with electrical tape to try and hide the damage. My wife took the Cadillac to the car wash and huge pieces of tape started hanging off the bottom of bumper. Spoke with ARUN VAIDYANATHAN GENERAL MANAGER asked him why it was not disclosed the car was damaged. He asked me why my wife and I didn't climb under car to inspect car. I told him we have bought several new cars and never had to climb under the car to inspect under for damage.. Expected the dealership to be more honorable and disclose they had damaged the car. After a long heated discussion he agreed to swap the car for a new one. Took four months to get new CT5 to the dealership. He told us to drive the one we had until the new one arrives and he would switch cars with us. He called to let me know car had arrived. He changed what he had promised and told me we would now have to trade car in on the new car not just switch it out. We made four payments on damaged car totaling $2,244.44. We lost all the money making these payments. PLEASE NEVER DEAL WITH ARUN FOR ANYTHING. HE WILL NOT TELL YOU THE TRUTH AND DO A TYPICAL BAIT AND SWITCH. HE GIVES CAR SALES PEOPLE A BAD NAME.

Recently bought my 1st Cadillac from here. I think it must have been the best car experience I've ever had. Drew Dussault was there from beginning to end and made it effortless and quick. He worked with his team to get me the car sooner than expected and showed me that I was important. Everyone there made me feel welcome and was considerate of my time. I will Definitely be telling everyone about the great experience!

A week ago I traded-in my vehicle for a newer one @ Brotherton Cadillac. Aman was our salesman and he did a fantastic job in helping us find a very good car. His customer service is excellent and he made us feel at home. Kelly also did a wonderful job with the paper work. Thank you so much Aman and Kelly

Purchased a new vehicle from Brotherton Buick GMC last week. Started the process on the phone with Drew Dussault, and continued over several weeks as we awaited the vehicle getting to the dealer. Drew is great to work with, professional, responsive to phone calls, and kept us posted to the extent possible. When the vehicle arrived, he let us know right away so we could get the planning and paperwork in place. Drew and the finance team made the whole process pleasant and seamless. We highly recommend this dealership and working with Drew.

Aman Atwal, has great customer service skills. He sold my wife and I 2 beautiful cars. He did an awesome job. Aman helped us through the process. He was very responsive and took care of any questions or requests. I'd recommend Aman to any prospective customers.

I recently purchased a pre-owned Kia from Brotherton and was impressed with the entire process. Despite not being a GMC vehicle, the staff at Brotherton thoroughly inspected it and ensured it was in excellent condition. My sales associate, James Taylor, was a pleasure to work with. He was knowledgeable and always available to answer any questions I had. The finance department, led by Kim, was also excellent. I highly recommend Brotherton to anyone in the market for a vehicle. Their customer service and attention to detail are unparalleled. Thank you, Brotherton, for a wonderful experience!