Deacon Jones Cadillac

This place Deacon Jones Cadillac of Smithfield is the worst I would not deal with them. I was passing thru and needed a repair done. After that was done, I simply asked and paid for them to replace the rear license plate bulb. When I rented a car and drove 3 1/2 hours to pick up my vehicle on a Saturday afternoon I walked to the back of my car and found the trunk assembly just hanging down and the two assemblies which houses the light bulbs had been pried apart and doubled taped back because they removed them incorrectly and broke the clips that hold each of them in. If he hadn't forgotten to double that the latch I wouldn't have known. It gets better. The rep that was there some female, when I showed her.... didn't seem to care at all but rather get back to her office and on her phone and flirt with another worker there. Now the Rep I was dealing with during this whole process name Shawn Davis..... sucked! This guy was never available to get status. The few times he did call was as he was getting off at 6pm. As I was driving my car back home..around 9pm I noticed that none of the instrument lights inside worked, I pulled over to the my license plate lights and realized that they were now working either! That following Tuesday I called back and after several attempts I reached Shawn and told him everything. He said he had to speak with his boss the service supervisor, whom I called and left several messages, but no reply from Shawn or his supervisor Tre Jones. Then I went a step further and left several messages for one of the GMs to call me Mr. Neil Lambert... Lol I'm not surprised to get the same result going on a month now as of 7/4/22. So I still have to get my car fixed and out an extra 300+ dollars all because I stopped at this place. I mean you expect a certain level of professionalism and quality of service from a dealership. The last person is the receptionist who answers the phone. Just no courtesy. I would not deal with these folks if I were you. It's very disappointing from a dealership standpoint.

The original scheduled service for my 2013 XTS never happened as I waited all afternoon into evening. I requested my car at least three times. It was deliberately withheld from me under hostage control. I felt forced into leasing a car not particularly right for me. Walker did not fit in trunk. Salesman dismantled handle then reattached in much lower position, not correct for me. I hope no other senior is treated this way. To improve ride, they merely put nitrogen in tires. ATS car is not comfortable for me. Last visit, it was difficult to schedule pick up for service which I had been promised at leasing. Car was returned with black spots, especially all around glove box opening. My friend had black spots on clothing from riding in passenger seat. As far as I know, oil change and fluid checks were fine. Now I have a recall on that car and hope making appointment will not be as difficult as before. They were anxious to keep my 2013 car which they did. With my rheumatoid, it was difficult for me to stay all day as they held my car hostage. I just needed to get home and lie down. I was not even able to visit my aunt while in town that day as I had hoped.

100% satisfied. Service department was second to none. Very satisfied.

Thank you to Coach and the sales staff at Deacon Jones Autopark. Went to test drive a car on the lot and wasn't really expecting to make a purchase. But the staff really wanted to help us and they were willing to negotiate. We feel we got a great price for the car we purchased and this makes 8 cars we have purchased from Deacon Jones since 1999. Thank You for the excellent experience!!