Reviews
Couldn’t have had a better experience at Empire GMC of
Couldn’t have had a better experience at Empire GMC of White Plains! They worked with me on an already great price and even certified the used Yukon Denali I purchased. Couldn’t be happier with my new truck - ask for Robert! He’s the best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new Yukon Denali! Providing a top-notch experience is always our goal here at Empire Buick GMC of White Plains, and we are glad that Robert's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Thank you and safe travels!
What a great experience with Preet very understanding,
What a great experience with Preet very understanding, patient and respectful. Love my new truck. Very knowledgeable about the vehicles, explained everything and helped me find the right car at the right price. Definitely recommend, if you’re looking for a car, go see Preet. No pressure, kept me updated throughout the whole process, even stayed late to make sure I was fully satisfied . willie awesome job well done thank you for the experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us this positive review! We are so glad that Preet could get you into a vehicle that you love- while providing you with a pressure-free and informative experience. It is an honor to have earned your kind recommendation. Wishing you the safest of travels- on behalf of the entire team!
I recently took my car in for service, and I couldn’t be
I recently took my car in for service, and I couldn’t be happier with the experience! From start to finish, Lydia the service manager was friendly, professional, and efficient. She explained everything, even giving me a breakdown of what needed immediate attention versus what could wait. My car was ready earlier than expected, and the work done was top-notch.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us. We are glad that Lydia took great care of you and kept you well informed throughout the process. Your safety and satisfaction are our utmost priorities. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!
When I called and told them about my battery I was told
When I called and told them about my battery I was told it was covered under my extended warranty. When I got to the dealership I was then told that I had to pay the battery wasn’t covered. They wanted to charge me $800. After some argument I had to pay $461.00. I am not happy with this dealership or service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry to hear of you disappointment with our dealership. We do apologize for any miscommunication on the warranty. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com
Lydia was terrific.
Lydia was terrific. Always checking in. Unfortunately they lost my wheel lug key. Nn ww
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Charlie, Thank you for your comments and were delighted to hear that Lydia provided you good customer service. We are sorry to hear of the missing wheel lug key. If you would like to speak to us, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com
Almost a 3 hr wait, for oil chg & rotate tires.
Almost a 3 hr wait, for oil chg & rotate tires. didn't remove plastic from seat or paper mat from the floor.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We do apologize for the wait time that occurred during your service visit. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com
why wasn't i notified of a recall so it could have been
why wasn't i notified of a recall so it could have been taken care of on this visit
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We do apologize for the lack of communication. If this has not been resolved, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com
It was a really expedient and comfortable experience as I
It was a really expedient and comfortable experience as I quickly was received and taken care of!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stone Chen, Providing quality and efficient service is so important to us here at Empire Buick GMC of Long Island City and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they made your experience comfortable and expedient. We wish you safe travels until we meet again!
The service manager Stephen, really stepped up and took
The service manager Stephen, really stepped up and took care of my situation and I really appreciate it. He is an excellent manager and a very nice and pite individual. I appreciate not only the great service I received but the follow through and follow up that he gave me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for you leaving Stephen this wonderful review! We are thrilled to hear that Stephen took excellent care of you. We are pleased to know that he is excellent, very nice and polite. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Kyle and Zeeshan were great to work with.
Kyle and Zeeshan were great to work with. Very happy with my experience. Great car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your kind review! Providing a 5-star experience is always our goal, and we are glad that Kyle's and Zeeshan's efforts met your satisfaction. Please do not hesitate to give us a call if there is ever anything more that we may help you with.