Reviews
We enjoyed working with Brent!
We enjoyed working with Brent! He was knowledgeable about the car and very willing to answer any questions we had. We will definitely work with him in our next car purchase and recommend him to all our family & friends! Thank you Brent! We were told there are usually 2 Finance people working, not on the day we made appt. wed 8/13 4:30. there was only one and we were told he was new. Dan Burke. he was very thorough and busy with another buyer in addition to us. 4:30 we took a test drive around the country block with Brent, then came back. decided to buy. service dept detailed, cleaned the car, changed plates. we waited for finance. we didn’t need a loan. just the remainder of the paperwork. Thank you Amber cashier for staying. Brent stayed even though it was after 8 pm closing time & waited for us to finish with Finance.
We enjoyed working with Brent!
We enjoyed working with Brent! He was knowledgeable about the car and very willing to answer any questions we had. We will definitely work with him in our next car purchase and recommend him to all our family & friends! Thank you Brent! We were told there are usually 2 Finance people working, not on the day we made appt. wed 8/13 4:30. there was only one and we were told he was new. Dan Burke. he was very thorough and busy with another buyer in addition to us. 4:30 we took a test drive around the country block with Brent, then came back. decided to buy. service dept detailed, cleaned the car, changed plates. we waited for finance. we didn’t need a loan. just the remainder of the paperwork. Thank you Amber cashier for staying. Brent stayed even though it was after 8 pm closing time & waited for us to finish with Finance.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everything was great.
Everything was great. They were on track with time and were finished within the time frame provided.
Everything was great.
Everything was great. They were on track with time and were finished within the time frame provided.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.
I brought my vehicle in for service and they didn’t even
I brought my vehicle in for service and they didn’t even look at one the problems I had
I brought my vehicle in for service and they didn’t even
I brought my vehicle in for service and they didn’t even look at one the problems I had
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Brian Crandall bcrandall@heiser.com
Brian and Cesar were very attentive to every detail in
Brian and Cesar were very attentive to every detail in helping transition this lease end to a new car.
Brian and Cesar were very attentive to every detail in
Brian and Cesar were very attentive to every detail in helping transition this lease end to a new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Valued Customer, Thank you for this feedback. We are glad to hear you enjoyed your experience with Brian and Cesar at Heiser! Congratulations on your new car!
They didn’t seem to work as a team.
They didn’t seem to work as a team. Brent was very professional and kind
They didn’t seem to work as a team.
They didn’t seem to work as a team. Brent was very professional and kind
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Dear Valued Customer, Thank you for taking the time to give us honest feedback. Reviews like this help us improve. Please know, we greatly appreciate your business and are very happy to hear that you enjoyed your experience with the assistance of Brent. Have a great day!
I had great service and all questions were answered
I had great service and all questions were answered clearly. Every time I take my Chevy for service at the dealership. I receive top tier treatment.
I had great service and all questions were answered
I had great service and all questions were answered clearly. Every time I take my Chevy for service at the dealership. I receive top tier treatment.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Valued Customer, Thank you for this valuable feedback. We are so glad to hear you have had a positive experience with us! Thank you for choosing Heiser and have a fantastic day!
I've recently visited that dealership for an oil change.
I've recently visited that dealership for an oil change. As always the car had a complimentary wash after getting the Keyes I've noticed the car had a ding the service department has arranged a bodyvshop repair now the car looks brand new. I have a been a customer of that locaton since 2016 and will recommend to anyone in the market fir another car or regular maintenance.
I've recently visited that dealership for an oil change.
I've recently visited that dealership for an oil change. As always the car had a complimentary wash after getting the Keyes I've noticed the car had a ding the service department has arranged a bodyvshop repair now the car looks brand new. I have a been a customer of that locaton since 2016 and will recommend to anyone in the market fir another car or regular maintenance.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Isaac, Thank you for your long time business since 2016! We greatly appreciate you and look forward to your next visit!
didn't add in windshield fluid and needed to come back.
didn't add in windshield fluid and needed to come back. Makes me concern with the overall fluid changes.
didn't add in windshield fluid and needed to come back.
didn't add in windshield fluid and needed to come back. Makes me concern with the overall fluid changes.
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- Overall experience 2.0
- Does recommend this dealer
- Shopped for a new car
Dear Valued Customer, Thank you for providing this feedback. We apologize that you had to make a return trip. Please feel free to contact our service manager, Nathan Heimerl with any further concerns about your visit. He can be reached by phone at 262-808-2735 or by email at Nathan.heimerl@heiser.com.
Good experience people that cares about there customers I
Good experience people that cares about there customers I enjoy the west bend dealer ship
Good experience people that cares about there customers I
Good experience people that cares about there customers I enjoy the west bend dealer ship
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Craig, Thank you for the positive review. We greatly appreciate your business and look forward to seeing you again in the future!
Maria was courteous and focused from the beginning.
Maria was courteous and focused from the beginning. She made me feel comfortable, which in return, put my trust in her.
Maria was courteous and focused from the beginning.
Maria was courteous and focused from the beginning. She made me feel comfortable, which in return, put my trust in her.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Sandra, Thank you for your business and for highlighting one of our team members, Maria. We are so glad you had a positive experience and congratulations on your new vehicle!