Reviews
Write a reviewefficient and cordial
Both the service department and the sales representative we dealt with treated us in a efficient and courteous manner. The service area gave us accurate time estimates and information about our repairs, and our sales rep got us in and out in an efficient manner, along with a thorough explanation of the new features on our car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
great
Bought many cars/trucks from Tim great sales person very knowledgeable. Happy to be able to work with him and have sent referrals of others to him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lack of complete introduction to the vehicle.
The introduction to the vehicle was brief, we new most of the operating systems from prior ownership, but the technical review was lacking, (info system, the radio and On Star functions). Owning the 3500HD Diesel, we still don't know when to add Blue DEF. We should not have to learn as you go!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
hospitable. Vinny
I also like to give a shout out to the employee who stopped cleaning the tables in the waiting area to warm my personal coffee in the microwave. THAT'S Service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First car
Excellent experience miss bello made my purchase a very memorable one and I definitely would recommend the dealer to my family and friends good job ..Lindsay Bello
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New lease
Lindsey got me a great price on a new lease. She made the process very easy. I'm Very happy with my purchase. Lindsey was very friendly and very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Well Satisfied
Always pleased with purchasing a Cadillac at Arroway. The service staff and my salesperson, Drew Fischer are the best to deal with. I would not purchase a car anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service Experience
I was pleased with the prompt, courteous service I received during my last visit. The customer service representatives explained what was needed in an easy to understand manner and we're very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Outstanding Service Department
Have never purchased a vehicle but moved to the area with my Chevrolet Traverse and have always taken it here for service since. Every experience I've had has been outstanding. Gavin in the service department is very pleasurable to deal with and always honest and up front about anything going on with my vehicle. They have never pressured me into getting any "add on" repairs done that other places might. In fact, they've turned down or have found less expensive options when many places would not. Can't say enough positive things about this dealership, which was also just recently renovated. Very nice place and highly recommend if you need service on your Chevrolet.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
TERRIBLE DEALERSHIP AND SALES PERSON
Absolutely terrible service and staff!!!!!! Spoke to a "sales person" who was informing me about a vehicle he was "looking at" at the time, had me drive two and half hours to pick up the truck the next morning while he was "getting tires put on it". When I arrived, the "sales person" I spoke to just hours before barely remembered the conversation then went on to tell me that the vehicle he was "standing right in front of" the night before had already been sold days ago then tried to tell me that he was talking about a vehicle that was more than double the price of the vehicle that we were discussing hours ago. The sales manager seemed to have no interest or care that his staff was incompetent as he is also just as bad. I would NEVER recommend buying anything from this so-called dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase