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Ken Ganley Volkswagen North Olmsted

(274 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 11:00am–5:00pm Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(274 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Volkswagen North Olmsted from DealerRater.

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Friendly staff who made my first car lease easy to

Friendly staff who made my first car lease easy to navigate! Recommend Ben, who coordinated this transition for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

This was an easy buying experience.

This was an easy buying experience. Yasser made the process super simple and quick. They respected my time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Volkswagen North Olmsted. Thank you, and have a fantastic day!

Experience was smooth and relatively easy.

Experience was smooth and relatively easy. I had to wait a little over a week for my new ride to arrive but it was worth the wait!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Jorden was great, she made the experience quick and easy.

Jorden was great, she made the experience quick and easy. Very happy with the service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Dan, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

I was able to get an appointment quickly.

I was able to get an appointment quickly. Jorden and Rusty is service were extremely nice and helpful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Mel, We're happy to have had the opportunity to earn your business. Thank you for your review!

Dan was very helpful with the process of turning in my

Dan was very helpful with the process of turning in my lease and getting a new lease. Much easier process than previous experiences at other dealerships!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Quinn, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

I had a wonderful experience at this dealership!

I had a wonderful experience at this dealership! Everyone was so kind and welcoming, and were always ready to answer any questions I had!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Noora, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Although the Ken Ganley VW Dealership was not the

Although the Ken Ganley VW Dealership was not the closest, my experience there was well worth the extra miles. My sales consultant, Matt Graci, was not pressuring at all; instead, it was his extensive knowledge and contagious enthusiasm that helped me decide upon the vehicle I ended up purchasing. Matt was friendly and patient with my many questions, and went above and beyond with familiarizing me with all of its many features. I also had the opportunity to meet the feral sales manager, Asif Kassam, who was both friendly and helpful. I will absolutely recommend this dealership to anyone looking to buy a Volkswagen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Volkswagen North Olmsted! We are always more than happy to assist you if anything else comes up. Take care!

Great dealership.

Great dealership. I appreciate their help with my car maintenance when needed!! I really like my car and the company

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Yasser was nice and knowledgeable about the vehicle and

Yasser was nice and knowledgeable about the vehicle and helped in every way possible. Bill the manager was awesome as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!