Karen Radley Volkswagen

Less than 30 minute waits, welcoming environment, personable service

Our salesman Minks patiently explained the many features that were unfamiliar to us and handled the transaction in a professional manner.

I love coming back to acura everytime because of the excellent customer service and always there attitude.

A truly disappointed customer service during a purchase of new 2017 Volkswagen on 12/12/2016. Not all the details were revealed to me prior to purchase, to include VW "No Maintenance Program" for new vehicles. Its now purchaser responsibility from day one, and the warranty is now 3 years on these vehicles. Truly pathetic compare to other car dealership and manufacturers. I was shown a car quite unprepared for showcase, not cleaned and presentable. I am truly disappointed in the sales-person's honesty as well as the discouraging time it took to get documents ready. I stood around waiting, with very little communication as to what the process to follow. As a long time Karen Radley customer, you have just lost my future business.

The sale people were upfront with pricing and low pressure. This was perhaps the easiest car-buying experience I have ever had. I am from out of sate and it was very easy twith complete this deal. I will definitely steer people their way if I know someone in the market for a new vehicle. Excellent buying experience.

The service staff kept me advised of the time it was going to take for my service. The waiting area is clean and provides comfortable seating as well as coffee and water. I have always been pleased with the service I have received.

Loved how attentive our salesperson (Rudy) was and how he listened to and addressed all of our needs and concerns. Awesome customer service from the minute I walked in the door, made our purchase (2 cars) to the moment we pulled off the lot.

We were treated with respect as a customer should be treated. The car was filled with fuel for our return trip home.

Everything was streamlined - went quickly - friendly employees - stayed late to make sure we were able to walk out that same day with our automobile.

After a great used car buying experience from Karen Radley VW, the Service Department was definitely a let down. I was not pleased that it took over TWO hours to get an oil change for my vehicle, after arriving to my appointment on time. My Service Advisor did a poor job keeping me advised of the progress...at one point, I asked if a typical oil change took such a long time to perform, and his gruff answer was a simple "yes, unfortunately"...no justification as to why...what a terrible attitude. I then waited almost half hour to get the vehicle washed, after it sat unattended for at least 15 minutes It would be one thing if they were obviously busy, but I certainly didn't see a flurry of activity in their service shop. Overall, I was very disappointed with the time taken to service my vehicle, for what at most places would be a simple and quick procedure. Despite the incentive of free oil changes when you buy a car, I will consider taking mine and paying for it elsewhere...time is money.