Karen Radley Volkswagen

Karen Radley was our first stop and chosen dealership to purchase my daughter’s first owned car. The overall experience was outstanding through the entire process! Professionalism, honesty, efficiency, and customer focused are characteristics that Karen Radley staff excelled at during this purchase experience. My daughter and I visited this dealership to gain information on the VW GTI car. We informed our Sales Consultant, Andrew Dixon, at the time that we are only seeking information and that we are not ready to purchase yet. Drew allowed us the opportunity to independently test drive the car, and gave us the needed information for the visit with NO pressure to purchase. His Manager, Tony Wiest, followed up with a phone call offering his assistance with any questions that we may have. This approach left us with a good first impression, while we were still analyzing the various cars and dealerships in the area. After few weeks, we decided on the GTI and came back to our first most pleasant experience place. This time, we were greeted by Chris Henson, who worked diligently with us throughout the process. Chris is friendly, honest, knowledgeable and has “customer first” mentality. We worked closely with the Sales Manager, Jose Cabrera, securing the desired model vehicle. Jose also put us at ease with the purchase process experience. He transparently walked us through the process of inquiring the desired model vehicle, since they had to secure it from another dealership. We picked up the car the following day. It was in excellent “show room” condition! My daughter loves it! Karen Radley has won our loyalty, and we will definitely give them the first opportunity in purchasing our next vehicles! Many thanks, and keep up the excellent work!

From Rod Emmons to their entire Sales Team (particularly Rudy, Jerry, Melvin, Minks, and Bob), Service (Omar), Parts (Corey and Kirk), Finance (Matt Yohey), and even their receptionist (Brenda) this store is hands down the BEST! Every one in this store is super friendly and is always looking out for my best interest! I just recently purchased my 3rd Acura from them and the process was a breeze! They never made me feel pressured into buying! I had my mind set on a certain color and unfortunately it was not in stock but the sales team made it happen and found my MDX at another store. All my previous cars were serviced through their service lane and I will continue! The service team is trustworthy and tells you exactly what you need instead of just trying to make money! As the Washington Capitals player, Brooks Laich, says, "Tell em Brooksie sent you!!" You will not be disappointed with this dealership and they will meet all your needs!

Perfect as usual! Omar is awesome, wouldn't EVER go anywhere else!

Went in with my in-laws to purchase a vehicle, test drove a few, no hassle at all until we found the "one". Numbers were great, and the vehicle was in top shape for a certified pre owned. Will certainly recommend anyone to come here for sales and also service!

The service was great. The repairs were done correctly. The shuttle was clean. The shuttle drivers were nice. The waiting area was clean.

I always feel like a valued customer. I'm always greeted by all the staff in a friendly manner.

I have tried numerous times with other dealerships over the last 8 years to work out the purchase of a car via email/ internet to minimize time spent in the dealership negotiating. This is the first time I was successful. I found the car I wanted, emailed the salesperson, he had the exact car I wanted waiting for me that evening. I was on my way home in my new car in less than 2 hours! Fantastic.

I traveled 392 miles to purchase a car that I found online and found the price and service worth the drive! I worked with Ryan Cosgrove and would recommend him without hesitation. He worked to expedite the purchase so I could get back on the road quickly.

Sales representative (Mr. Champion) was easy going, wasn't overly aggressive and let the sale naturally happen. He was very knowledgeable and had a great personality. Made the car buying experience enjoyable!

The salesperson Ken worked with me and listened to what I was looking for. He located the vehicle and allowed me to test drive the vehicle without pressure. During the test drive salesperson, Ken was able to answer all my questions, was not pushy and really helped me to understand the vehicle's features. Ken is an exceptional sales person and was able to provide a positive purchasing experience. Very appreciative.