Karen Radley Volkswagen

This was my first visit to Karen Radley Volkswagen and it was a wonderful experience! The service team was exceptional and took care of all my car needs. The facility was clean and comfortable. I will definitely be back!

Rhea in the service center is very helpful. She is highly attentive to the customers needs and wants, she is very knowledgeable, and she is approachable and friendly. Every time I have been to the service center, I have had a positive experience.

The dealership was very focused on providing great customer service and making you feel like you are part of a family !

Darrell helped us with our 100,000 mile service on our Touareg. The service was excellent.

The young lady at the Service Department was very helpful and took care of all my questions and service. I would have rated 5 stars but the one gentleman at the Service Department was rude. He told me to “hang on” when I walked in which was understandable because he was on the phone. However, after waiting about 10 minutes he finished his call and said “what’s up boss.” He couldn’t provide me with how long it would take for the service so I just waited for the young lady to help me. Very unprofessional customer service by the one male service advisor.

When I make an appointment for a recall that requires parts, you should have the required parts on hand, or not make that specific appointment. Had to return next day, and it still wasn’t done when promised. This is the second time I’ve tried to leave this review. Hopefully this one won’t be erased.

Been going to Karen Radley Volkswagen to purchase vehicles and have them serviced for years. Always excellent service and customer service. We will be back. Thank you!

Rhea is the BEST service person I’ve ever had, she always makes me feel at home and takes great care of me and my vehicle

I have been going here since 1997, bought 2 new cars and have had wonderful service.

Went in two weeks ago with a check engine light in, but no discernible symptoms. Took them two days to order parts and charged me $3500. Got my car back and two days later the check engine light is back on again. Took the car back to the shop and it has been there the entire week with zero progress made. Have no confidence this dealer knows anything about their cars. Feel like I could have blown $3500 in Vegas and gotten better results.