Long-Lewis Volkswagen of the Shoals

My husband and I had a wonderful experience with this dealership. Jonathan was very friendly and knowledgeable. It took us quite a while to decide which car was the best fit for us and our budget, and he went the extra mile to make sure we got everything we wanted and needed at the best price. I highly recommend this dealership!

Long Lewis is hands down the best dealership for my automotive needs. I bought my car there and have continued to have it serviced there. To say I'm impressed is an understatement!

Chance Hurt is an asset to your dealership. His effort to keep his customers satisfied is excellent. He took the time to make a video of the vehicle and explain pertinent features and I greatly appreciate that, given the fact that I am an out-of-state buyer and unable to be onsite to take delivery of the vehicle. The delivery of the vehicle to me was great. I was very happy with the price of the vehicle without the markups that most other dealerships add to their vehicles. I will definitely recommend your dealership to anyone I know who's in the market for a new vehicle and you have made me a returning customer for my next vehicle purchase.

I would definitely recommend this dealership to anyone. They truly went above my expectations! Nick is a truly great salesman!

My salesperson, Hoke Hampton, made this the most pleasurable buying experience I can remember. I?ve purchased many automobiles over the years and this was the first time I?ve completed the sale without being stressed and driving my new car home with a headache. I would really appreciate it if Mr. Hampton is rewarded and acknowledged for his exemplary service to me personally and I?m certain many other customers.

Oil changes are hurried. Service takes no pride in their work. Oil leaked in my garage for 2 weeks due to letting oil drain into the car frame work. Their mission statement does not align with questionable performance.

They have really finest car, even old car looks like brand new, everything is fair,all the information is accurate, the process is really easy and simple, and they are really fast in every process, they provide really flexible financing options. I would recommend this to everyone.

Bought tires and was given written price which included installation. I left my car as the tires would be in by 2 PM and installed by 5PM the same day, all is great, but then was called that quote didn't include installation. Installation would cost $65. Tires didn't arrive that day, had to leave overnight and when we picked up the car the next day, they added an $89 wheel alignment that I didn't request or approve. Usually wheel alignments have a technical report proving data on how much out of spec wheels are and then final data with wheels within spec, that report wasn't provided. They did refund the alignment, but still not happy that I was given a written quote that was not honored.

I have a 2015 Outlander and made an appointment 2 weeks in advance to address 3 recalls on my vehicle not service or an oil change but THREE recalls. The day before my appointment, I received an email stating I would need to leave my car for the repairs. Since I had not made arrangements for that (I live 50 miles away) I was extremely upset. I called and was told to come in at 8 am and they would work me in. Need I say again, I had an appointment. I've always thought if I or anyone makes an appointment, it's just that.....an appointment. I will not go back.

Took my New Outlander in because of the transmission not shifting out (yes I know it has a CVT) 5 months later still getting the run-around!