Battison Honda

This dealership cost me money, broke their word, and wasted my time. When working with salesman Salman S, I included my tax, title, and license (TTL) in the deal. I specifically confirmed this with both him and the finance manager, since the paperwork I signed with the salesman was not in the final deal packet. Both assured me that my TTL was included. After receiving my registration paperwork, I realized there was no check for my TTL. I called the dealership multiple times — often left on hold for 15+ minutes, with no returned calls despite being promised one for two weeks straight. The front desk even knew my name from how many times I called. Out of frustration, I drove in on 08/22/25 to get answers. The sales manager admitted he remembered the TTL discussion but claimed since it wasn’t in the official paperwork, they couldn’t honor it. They offered me only half of my TTL, and when I asked to escalate, I was told I could meet with the general manager, Mohammad. After waiting three hours, I was told he likely went to lunch and I should expect a call instead — which I never received. Finally, on 08/25/25, I was told that TTL “wasn’t part of the deal” after all, leaving me stuck with a higher monthly car note and out the money I thought was financed into my deal. This dealership has shown poor communication, broken promises, and zero accountability. If you value honesty, transparency, and customer service, I would strongly recommend looking elsewhere before buying a car here.