Dutchess Chrysler Jeep Dodge RAM Kia

This dealership can be trusted in all aspects of doing business! Highly recommend Dutchess Cars

I had two bad experiences in a row with this service center. I would give zero stars if I could. In March 2025, I bought my car in for an inspection. The inspection did not pass because my RH rear caliper needed replacement and the service advisor noted that both rear pads and rotors should be replaced. They had the audacity to attempt to charge me almost $1500 for rear pads and rotors, replacement of only 1 caliper and only have the LH rear caliper serviced, at a rate of $209 per hour for labor! Ultimately, my rear brakes got fixed (including replacement of both rear calipers) by a reputable mechanic for a fraction of the cost that Dutchess Cars tried to charge. 2 months later, I made an appointment to have a replacement key cut and programmed for the same vehicle, 2017 Honda Accord. When I made the appointment, I made it clear that the key I purchased was not a Honda OEM part and that it was aftermarket. They waited until the day of my appointment after I arrived at the dealership to tell me "I'm sorry, but we don't have the proper equipment to cut this key since it's laser cut, and I doubt Honda would either." I will not bring my vehicle back to this facility for any maintenance needs, I will not purchase another vehicle from this dealer, and furthermore, when the lease on my wife's vehicle runs out next year, we will be going to another dealership. Extremely poor customer service and support. Avoid at all costs.

WARNING: CON ARTISTS. Read the negative reviews to confirm. They did a tag-team well-practiced 3-person con on me that would spin your head if I laid it out for you. ADVICE: DO NOT SIGN PAPERS IN PARTS. HAVE THEM SHOW YOU ALL THE PAPERS IN ONE SINGLE SIT DOWN. GO OVER EVERY SINGLE PAPER BEFORE YOU SIGN A SINGLE ONE. If they get annoyed or angry at you, walk out the door, no matter how far you've gotten in the process. NEVER do a trade in on a lease. A lease is different from a purchase with financing. NEVER put a deposit down on a lease. Don't trust anything the manager Dhasan and Frank the friendly finance guy say. Listen, take notes, sign nothing, walk away for a day to go over. NOTICE that they are pushing lease financing over buy with bank financing. Ask yourself why that is more important to them than selling cars. BETTER ADVICE: don't even walk in the door. They are incredible disgusting con artists.

My original appointment was for an oil change and to check TPMS sensors because the new wheels I bought would not sync up with the ecu. The tpms sensor were not checked at that appointment, I needed to schedule another appointment. At the second appointment, the technician was extremely rude because he couldn’t figure out how to remove the lug spikes I have and instead of asking me, he assumed there was a problem and had his manager come to me to tell me they needed a special tool to remove the lugs. I explained to the manager that the lugs are in three parts, first two screw off separately and third piece is the actual lug and the key was in my glove box. I ended up going to the back to physically show what I was trying to explain. The tech obnoxiously asks, “Why didn’t you tell us that?”, to which I replied, “It didn’t occur to me to. I was focused on getting the sensors fixed and didn’t think to explain the lug situation”. The manager was present and apologized for his attitude. The tech got back into my car aggressively and just about sped off to bring the car around to the lifts to remove wheels. This guys demeanor enraged me and put me in a bad headspace. I was told that the sensors were not functioning (which I knew side last appointment and I was given the option to either have tech get the universal scan tool to attempt to “wake” the sensors or replace the sensors. The gentleman at the service desk “Scott”, told me the cheaper option would be the scan tool but I initially requested the sensors be replaced. Scott then told me they only have one of the four sensors and I would need to make another appointment. This made me more angry because the parts should have been present and ready to be replaced so I said to go ahead and try the scan tool. The tool didn’t work and I was charged $225.98 after tax for the dumb xxx tech to tell me what I already knew when I brought the car in. It was a complete waste of time and money. Do not come here if you have other options.

My Niro has needed no servicing up. When I was unable to get into gear, I called the service department and was told to have it towed to the dealership as it was under warrantee. It had what turned out to be a computer glitch and the service department found the problem and corrected it quickly. Everyone we have dealt with has been polite and helpful from the day we bought the car.

While the sales process was great (Franc seems like a really upstanding guy), I quickly found my new Jeep had issues. I had to report it as a lemon law issue when the service managers failed to so much as respond to my email requests for a resolution to the problem. After 5 visits, the issue seems to be fixed, but I think I’m going to trade the car in on another brand, as my first impression of Dutchess Jeep Dodge has been very underwhelming, to say the least. I will say that Dylan was a pleasure to work with at the service desk…but as for the car & brand, I no longer have any faith in the product.

Nicholas Barone did an amazing job with my new 2021 Jeep Grand Cherokee Overland. We’re coming out of a 2018 JGC limited and this was a big step up. Nick was very patient when explaining all of the different trim levels. He really knows his product and didn’t hesitate to answer any of my questions. Thanks to the Nick and of course Britney who checking in with my during the process. Dutchess Jeep is a great place to buy a car when compared to the other dealerships in lower Westchester. Thank you again guys for a home run hitting transaction !!

Dealership puts lipstick on a pig they sold me a pretty piece of junk so axle joints went exhaust manifold cracked now today transmission went 2010f350 bought 89k put 4000 miles on it in 1 1/2 years its ready for scrap yard looking for a new dodge but wont be going there wouldn't let touch my lawn mower

Go somewhere else they lie from sales and fianance to sectarians to warranty issues had to call Kia main headquarters to get issues resolved buy a Nissan in Poughkeepsie they are a lot better and helpful

I just bought a new '20 Jeep Renegade Latitude 4x4 from Hayder, a true professional. He _listened_ to my needs and then met them exactly at a great price. It just does not get any better.